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Meeting held at 9:00am on 12 December 2024 at Stella House, Newcastle Upon Tyne.  Present:  Sue Douthwaite, Chair Michael Brodie, Chief Executive Kathy Gillatt, Non-Executive Director David Leather, Non-Executive Director (via video…

The Optimisation Team are a service within the NHS Business Service Authority who offer tailored support to NHS organisations and services to help get the best out of their workforce services and systems. We help improve and change services to make…

On Wednesday 9 February 2022 External Reporting Services within the Data and Insight directorate (formerly Information Services) have implemented a Customer Relationship Management (CRM) system.This will enable us to get a full picture of…

Access MYSOnce you have registered for the service, you can access the MYS portal.Log in to MYSWhat our aims arePharmacy staff spend a lot of time processing end of month claims and use several different methods to complete a range of services…

We’ve created a customer service team to look after all former NHS clinicians who want to return to work during the coronavirus (COVID-19) outbreak. The team was set up at very short notice within our HR Shared Services in response to a…

The NHS Business Services Authority (NHSBSA) has been working closely with Accenture during the last few months to progress the project to create a brand-new contract management system for NHS Dental Services. The new system will eventually replace…

Each claim is assessed on a case-by-case basis by a medical assessor. The way your claim will be assessed depends on the information you tell us on your claim form, so it’s important you explain exactly what happened after the vaccine was…

Need help with your NHS Pension Scheme queries? Our knowledge base is here to help. Simply type in your question or some keywords relating to the NHS Pension Scheme and it will instantly provide helpful information and direct links to the relevant…

How to submit your claimDispensing contractors must complete a declaration form, called a 'submission document', when they are making their monthly claims for reimbursement and remuneration.  There are different forms to use depending…

Meeting held at 1:00pm on 4 August 2025 in the Boardroom, Stella House, Newcastle Upon Tyne.Present: Sue Douthwaite, ChairMichael Brodie, Chief ExecutiveMathew McKie, Non-Executive DirectorRandeep Sidhu, Non-Executive DirectorBrendan Brown,…