Customer Enquiries







Before you ring us, please click on the icon above as your answer could already be within our pages. The NHSBSA has launched a self help enquiry system called ‘Ask Us’. It enables you to get answers to your queries 24 hours a day, seven days a week without the need to call the helpline.

If you would like to speak to our helpline, please select the appropriate service from the list below. If you are unsure which service you require, please select NHSBSA Corporate.

Please note we are currently experiencing technical issues which mean we are unable to respond to email queries regarding Help with Health Costs (Prescription Prepayment certificates, Low Income Scheme and Tax Credit exemption), European Health Insurance cards (EHIC), Student Bursaries, Social Work Bursaries, Dental Services, Benefit Eligibility Checking Service (BECS) and Total Reward Statements (TRS).  We are working to rectify the problem as soon as possible.  You can still find the answers to your queries using 'Ask Us' or by calling the helpline.

Thank you.