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NHS Tax Credits privacy notice
HM Revenue and Customs (HMRC) determine who is eligible for NHS Tax Credit exemptions. They share this information with the NHS Business Services Authority. We’ll use the information to manage the NHS Tax Credit Service for the UK.
Why we process…
Lawful basis for processing
We are required by law to process your information. You can view the lawful basis for each of our services.
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Coronavirus (COVID-19)
We are required by law to process your personal data under:
the Coronavirus Act 2020: Section 9…
Closed Circuit Television (CCTV) privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may record CCTV images of people entering, approaching, entering or passing our buildings to:
help staff and visitors feel safer…
Use of artificial intelligence in telephone calls privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by:
quickly…
Freedom to Speak Up – Raising Concerns (Whistleblowing)
This policy applies to anyone who works (or has worked) in the NHSBSA, or for an independent organisation that provides NHSBSA services. This includes agency workers, temporary workers, students, and volunteers. Policy and contact details are…
Registered Retailers of Healthy Start paper vouchers privacy notice
From 1 November 2021 the NHS Business Services Authority is responsible for the Healthy Start Scheme.
Why we process your information
We may use the information you gave when you claimed reimbursement of Healthy Start vouchers to:
pay you the…
Overseas Healthcare Services privacy notice
View the Welsh version of the Overseas Healthcare Services privacy notice (PDF: 106KB).
The NHS Business Services Authority (NHSBSA) and the Department of Health and Social Care (DHSC) are jointly responsible for this service under a Joint…