Skip to main content Skip to footer

Registered Retailers of Healthy Start paper vouchers privacy notice

From 1 November 2021 the NHS Business Services Authority is responsible for the Healthy Start Scheme.

Why we process your information

We may use the information you gave when you claimed reimbursement of Healthy Start vouchers to:

  • pay you the value of vouchers accepted in exchange for specified food items
  • help plan and make improvements to NHS services, and/or direct patient care

We may ask you for:

  • information to identify you (for example, your name, business address, job title)
  • details to help facilitate your payment

Your information will not be transferred outside the UK or European Economic Area.

Sharing your personal information

To support more effective planning and improvements to NHS services and patient care, we may share our understanding of patterns and trends gained from retailer information with:

  • NHS Commissioners and service providers
  • Department of Health and Social Care
  • Department of Health Northern Ireland and Business Services Organisation
  • NHS Counter Fraud Authority

To prevent, detect and investigate fraud and errors, we may share your information with: 

  • NHS service providers 
  • Department of Health and Social Care
  • DHSC Counter Fraud Authority
  • DHSC Anti-Fraud Unit

Keeping your personal information

We will delete your information from our systems and files no later than 7 years after you make your last claim for reimbursement. 

Your rights

The information you provided will be managed as required by Data Protection law.

You have the right to:

  • receive a copy of the information the NHSBSA hold about you
  • request your information be changed if you believe it was not correct at the time you provided it
  • request that your information be deleted if you believe we are keeping it for longer than necessary

Find out more about your rights and how we process information.

Find out more about the cookies we use when you use our online services.

Request a copy of your information

Complete a subject access request application form (PDF: 270KB) to request a copy of your information. The form tells you what you need to do.

We follow a procedure (PDF: 63.5KB) when we receive your request and will respond within 1 month. If you are not happy with our response, you can ask for a review (PDF: 187KB).

Find out about your rights and how we will use your information.

Contact us

If you have any queries, or want to request that we change or delete your information, contact:

Data Protection Officer
Information Governance
NHS Business Services Authority
Stella House
Newcastle upon Tyne
NE15 8NY


Data Protection Officers are responsible for upholding your rights and making sure we process your information correctly. 

Concerns about how we are using your information

If you have any concerns about the processing of your information, contact the Data Protection Regulator at:

Information Commissioner’s Office
Wycliffe House