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Terms and conditions for buying a prescription prepayment certificate (PPC)

The prescription prepayment service we offer is for you, the customer. Your use of this service means you agree to the following terms and conditions.

Definitions

'You' means the person named on the PPC.

Legal identity

The NHS Business Services Authority (NHSBSA) is a Special Health Authority. Our head office is:

Stella House
Goldcrest Way
Newburn Riverside
Newcastle upon Tyne
NE15 8NY

Your PPC

You can only:

  • buy a PPC if you live in England
  • use the PPC for your own NHS prescriptions

A PPC covers any item prescribed on an NHS prescription (excluding support tights).

You can use the PPC as evidence of your entitlement to free NHS prescriptions.

Before you buy

Check if you are entitled to free prescriptions on other grounds before buying a PPC. Refunds are only given under limited circumstances, so make sure you need to buy one before doing so.

Find out more about exemption and remission categories in the leaflet HC11 'Help with health costs' (PDF: 156.53KB).

Cost of a PPC

The cost of a PPC is the price at the time you buy your PPC. This is regardless of the start date requested. The Department of Health and Social Care determines the cost of the PPC. This may change on 1 April each year.

Certificate length

A PPC is valid for a period of either 3 or 12 months.

PPC start date

You can choose the start date of your PPC. This can be up to one calendar month before or after the date you buy. If you do not specify a start date, your PPC will start from the date you buy your PPC.

Paying by Direct Debit

If you buy a 12 month PPC, you can pay in 10 monthly instalments by Direct Debit.

By selecting this payment method, you are entering into a commitment to pay all of the instalments.

The Direct Debit option is not available at a pharmacy.

You cannot choose the date we collect your first payment. You can change your monthly payments date after we collect your first instalment.

Postal certificates will arrive within 10 working days of your first payment being collected.

Direct Debits which are returned as unpaid due to insufficient funds may be re-presented within 10 working days.

We may refuse to accept payment for a 12 month PPC by means of Direct Debit instalments in certain circumstances.

Errors or changes of circumstances

It's important your details are correct and kept up to date. You should report any errors or changes of circumstances without delay to NHSBSA.

When you claim free NHS prescriptions, we'll check that you are entitled to the exemption you have declared.

NHS prescription charge refund

Ask for an NHS receipt (FP57) when you pay for your prescription. You can’t get one later. The FP57 tells you how to claim. You have to apply for a refund within three months of paying the prescription charge.

PPC refund and cancellation

You may be able to claim a full or partial refund if you become entitled to free prescriptions while your certificate is still valid. The amount of refund depends on:

  • how long your PPC is valid for
  • when and how your circumstances change

For full refund details, including the time limit for claiming, call us on 0300 330 1341 or check leaflet HC11 'Help with health costs' (PDF: 156.53KB).

Your PPC cannot be cancelled once you have used it to claim free NHS prescriptions.