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Universal Credit toolkit

Not everyone who gets Universal Credit is entitled to free NHS prescriptions and dental treatment.

Universal Credit claimants are only entitled if their earnings in their last assessment period were:

  • £435 or less
  • £935 or less if their Universal Credit includes a payment for a child or they have limited capability for work or work-related activity

Incorrect claims for free prescriptions and dental treatment may result in a penalty charge notice.

How you can help

Pharmacies, GP practices, dental practices and support agencies can help Universal Credit claimants avoid penalty charges by using these resources:


A4 poster (PDF: 826KB)

A5 flyer (PDF: 827KB)

Waiting room screens (PowerPoint: 3.5MB)

SMS and social media content (PDF: 67KB)


A4 poster (PDF: 822KB)

A5 flyer (PDF: 822KB)

Waiting room screens (PowerPoint: 3.6MB)

SMS and social media content (PDF: 67KB)


A4 poster (PDF: 823KB)

A5 flyer (PDF: 823KB)

Easy read

A2 poster (PDF: 5MB)

If you have any feedback on these materials or suggestions for additional resources, email 

Updates to the prescription form

We’re working with the Department of Health and Social Care to review the patient declaration on the FP10 prescription form.

A box for Universal Credit will be added to the form at the same time as other improvements are made. Major system and software updates will be needed across the NHS for the re-designed form to be used and processed.

Until the updated form is available, Universal Credit claimants who are entitled to free prescriptions must tick the ‘income-based Jobseeker’s Allowance’ box.