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Universal Credit toolkit

Not everyone who gets Universal Credit is entitled to free NHS prescriptions and dental treatment.

Universal Credit claimants are only entitled if their earnings in their last assessment period were:

  • £435 or less
  • £935 or less if their Universal Credit includes a payment for a child or they have limited capability for work or work-related activity

Incorrect claims for free prescriptions and dental treatment may result in a penalty charge notice.

How you can help

Pharmacies, GP practices, dental practices and support agencies can help Universal Credit claimants avoid penalty charges by using these resources:


A4 poster (PDF: 413KB)

A5 flyer (PDF: 413KB)

Waiting room screens (PowerPoint: 1.5MB)

SMS and waiting room content (PDF: 275KB)


A4 poster (PDF: 411KB)

A5 flyer (PDF: 412KB)

Waiting room screens (PowerPoint: 1.5MB)

SMS and social media content (PDF: 67KB)


A4 poster (PDF: 413KB)

A5 flyer (PDF: 414KB)

Easy read

A2 poster (PDF: 5MB)

If you have any feedback on these materials or suggestions for additional resources, email