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Pharmaceutical Services Provider Assurance

Post-payment verification of community pharmacy Advanced Services.

Each month we ask a sample of pharmacy contractors to submit evidence to support the payment claims they have made for Advanced Services.

For Medicine Use Reviews (MURs) and the New Medicine Service (NMS) we'll request signed patient consent forms as evidence to support the payment claims.

If there appears to be missing evidence we will discuss this with the contractor and they will be asked if they can provide alternative evidence that the service was provided.

This process has been designed to be as easy as possible for contractors.  However, if there are any difficulties, we will be on hand to provide assistance.

If you have any questions about the process you can contact us by:
Email: nhsbsa.pharmacysupport@nhs.net
Telephone: 0300 330 1295

What do contractors need to do?

Contractors may want to review how they currently file signed patient consent forms. If for example, forms are filed alphabetically, by patient surname, a change to filing the forms in chronological order may be worth considering to make retrieval of forms for any specified time period easier,

If you are selected to take part in this work you’ll receive a letter which includes full instructions on how to submit your MUR / NMS consent forms.

Only pharmacy contractors that are contacted by the NHSBSA need to submit their MUR / NMS consent forms.

Pharmacy provider assurance briefing NMS briefing (January 2018) (PDF: 83KB)Pharmacy provider assurance MUR briefing (September 2017) (PDF: 88KB)MUR / NMS post payment verification process (PDF: 108KB)Example MUR evidence request letter (PDF: 147KB)

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