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Use of artificial intelligence in telephone calls privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by:
quickly…
Privacy
This page was last updated on 19 May 2025.
The NHS Business Services Authority (NHSBSA) provides services on behalf of the NHS.
As Data Controller, we are responsible for how your information is used and explaining that to you.
Why we process…
Nominations
In the event of your death, the NHS Pension Scheme may provide for your family or a person you have nominated.
You can nominate someone to receive a lump sum on death benefit if you die using the lump sum on death benefit nomination forms.
If you…
The NHS Cost Claim Back Scheme
The NHS Cost Claim Back Scheme is for members affected by the Public Service Pensions Remedy
Every Public Service Pension Scheme is working through significant complexity to put in place the Public Service Pensions Remedy for all affected members…