If you have any queries, questions or issues that relate to ESR, the quickest and most effective way to get a resolution is to raise a ticket with the ESR Support Desk. This ensures that it can be dealt with in a timely manner, is directed to the appropriate team and provides an auditable record should an escalation be required.
There is also a wealth of information held in the ESR User Manual accessed via the ESR Hub (you will need to be logged in to ESR to use it).
The ESR Programme kindly requests that any queries etc, regarding ESR functionality follow the above and are not saved for regional and national meeting discussions, as it is unlikely answers can be provided on the day.