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New PPE Portal

This is an announcement on behalf of the Department of Health and Social Care (DHSC):

The Department of Health and Social Care (DHSC), in partnership with NHS Supply Chain, have implemented a new PPE Portal platform to ensure continued access to free PPE and related items for eligible users until the end of March 2023. All eligible users will have received or be receiving an invite over the coming weeks and months to ensure migration across to our new PPE portal.

If you are an eligible user, you will have received email communications confirming timings for your migration. Please check the inbox of the same account that is registered with the previous PPE Portal. Upon successful migration to the new platform, you will receive an email from with the subject line ‘Welcome to the PPE Portal’. This email will list the steps you need to take to register and log-in to your account on the new Portal. During the week commencing 28th February, we plan to upload GPs, dentists and orthodontists.

During the week commencing 7 March, we plan to upload pharmacies. During the week commencing 14 March, we plan to upload all other sectors who were not uploaded previously (including optometrists). During the week commencing 21 March, we plan to upload ‘non-active users’.

During our private beta and soft launch, we conducted a survey (receiving 446 responses) where 96% of respondents stated they were either “very satisfied” (76%) or “satisfied” (20%) with the new website. Moreover, 97% stated they were either “very confident” (85%) or “confident” (12%) when using the new platform. Increasing numbers of users are already ordering their PPE through the new platform, free of charge.

If you have questions regarding the migration to the new Portal, please contact our customer services team on 0800 876 6802. The team is available 7:00am to 7:00pm, 7 days a week.