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Help and support for employers

We've published a range of information and resources to support employers with the new NHS Jobs service.

You can also view this information in our employer's guide to using the new NHS Jobs service (Word: 162KB).  

Latest system release information

This table provides the latest system release information as of 21 February 2020.

Improvement Description Benefit and value

Applying for a vacancy using information from a CV

An employer can select CV application during creating a vacancy. The applicant can copy and paste their CV information when applying for a role

Applicants can easily copy and paste existing information into an application, saving time and rework for completing applications

Accredited logos are available for employers to include on vacancies

Ability to add and manage accredited logos

Employers can increase the profile of the organisation and may attract applicants to apply for roles

Additional pay schemes added

Employers can choose a pay scheme including ‘Hospital, Medical and Dental, Agenda for Change, Very Senior Manager (VSM) or Other’

Gives the employer the ability to choose the pay scheme option for the vacancy

Improvement to vacancy creation journey

New pages added:

  • publish a job listing
  • create the advert for your vacancy
  • add the job description

Easier for employers to create a vacancy

Inactivity Timeout Session Alert

An alert for both employers and applicants to notify of session timeout due to inactivity

Ensure employers and applicants are prompted before their session expires, reducing the risk of losing information

Equality and Diversity - marital status

Applicants are now required to answer this question and part of the Equality and Diversity section of applying for a role

Ensures the service is asking correct Equality and Diversity questions for use in national reporting

Fix to copy and paste of less than 1000 characters in creating an advert

The system allows copy and paste of characters and ignores spaces

Improves the employer experience of being able to continue with creating an advert and not encountering an issue

The next system release provisional date is scheduled for 27 February 2020.

How to access the new NHS Jobs service

You should have received an email from NHS Jobs. This will have been sent to the email address you provided under the System Administration section on your account creation form. This email will contain the link to the system.

We recommend that you save this link as a favourite or bookmark it in your browser so that you can easily access it again.

Signing in

NHS Jobs will send confirmation of your username and password to the email address you provided.

Choosing a password  ​​​​​

When you first log in, you’ll be prompted to change your password. Choose a secure password that only you know.

Your password needs to include:

  • a number
  • a mixture of upper and lowercase letters
  • 8 characters or more

Resetting your password

If you’ve forgotten your password you can reset it yourself on the Sign in page.

Follow the Forgot your password link and enter your email address.

You’ll receive an email to your registered address with a password reset link.

Locked accounts

Your account will be locked if you enter your username or password incorrectly 5 times.

In this scenario, you must wait 20 minutes before signing in and selecting Forgotten password to reset your password.

Resetting your password

If you’ve forgotten your password you can reset it yourself on the Sign in page.

Follow the Forgot your password link and enter your email address.

You’ll receive an email to your registered address with a password reset link.

Locked accounts

Your account will be locked if you enter your username or password incorrectly 5 times.

If this happens you'll need to wait 20 minutes before signing in and selecting Forgotten password to reset your password.

Problems logging in

If you have problems logging in, contact the NHS Jobs team for support by:

Telephone: 0300 330 1013
Email: nhsbsa.nhsjobs@nhsbsa.nhs.uk

We’re available Monday to Friday between 8am and 6pm and Saturday between 9am and 3pm.

Find out about call charges.

Creating a vacancy

To create a vacancy, you’ll need to confirm basic details about the role you’re recruiting for, including the job title and working hours. The system will automatically ask you for these details during the Create Vacancy process.

In the new NHS Jobs service we’ll be testing how well the Create Vacancy journey works. We ask that you use the system as it is currently and provide feedback on how this works for you. Your feedback will make sure any new enhancements and functionality meet user needs.

Resources to help you create a vacancy

NHS Jobs new service employer vacancy creation eLearning

NHS Jobs new service employer vacancy creation user guide (PDF: 1MB)

For GPs creating a vacancy in the current NHS Jobs service, view the NHS Jobs current service vacancy creation user guide for GPs and CAS users (PDF: 766KB).

Manage applicants at risk

This guide provides instructions for an employer on how to identify applicants at risk of redundancy employed within their organisation. This functionality is only available to a system administrator once they sign into the NHS Jobs service.

The employer using NHS Jobs will easily identify these applicants once shortlisting has been completed with a status of at risk.

Read more in our new NHS Jobs service guide for employers managing applicants at risk (PDF: 332KB)

Advertising bank, honorary, voluntary, ad hoc or secondment vacancies

The first release of the new NHS Jobs service has been built based on user research findings from recruiters with lower volumes of recruitment. This means we are currently not able to advertise bank, honorary, voluntary, ad hoc or secondment vacancies.

To advertise these role types you’ll need to continue to use the current NHS Jobs service.

How jobseekers can find your advert

Jobseekers will be able to search for vacancies using the current NHS Jobs service. Vacancies uploaded in the new NHS Jobs service will continue to appear in search results as normal.

If a jobseeker decides to apply for one of your roles, they’ll be automatically directed to the new NHS Jobs service to apply.

The two sites will run alongside each other and this will not affect your ability to recruit.

The NHS Jobs team will add your vacancies to the current NHS Jobs site on your behalf. We’ll use all the information from the vacancy you create on the system. You will also be required to complete a form to capture any additional information required by the current service.

Shortlisting applicants

Employers can shortlist applicants online or offline.

Offline means you can score the applicants against the vacancy and application information without using the system. Read our user guide on how to shortlist applicants offline (PDF: 412KB).

Online means you can score the applicants against the vacancy and application information using the system.​​​​​ Read our user guide on how to shortlist applicants online (PDF: 490KB).

Re-advertising jobs

The new NHS Jobs service currently does not have the ability to re-advertise vacancies.

Amending closing dates

If you’d like to extend a vacancy date to advertise the job for longer, you can amend the closing date on a live vacancy.

If you do not receive any applications or any suitable applications after shortlisting, and you’d like to re-advertise, you’ll need to follow the create vacancy process.

The new NHS Jobs service will be enhanced regularly with features based on your feedback, including the ability to re-advertise vacancies. We want to understand the best ways to re-advertise based on what you tell us.

Interview creation

Employers are able to use the system for invite to interview. This allows you to create interview dates and times for applicants to accept or decline an interview once a vacancy has closed and has applications and applicants.

The topics covered are:

  • inviting your shortlist to interview
  • setting, finding or creating and adding an interview location
  • creating the interview requirements
  • adding the contact person, their details and further information for interview
  • adding, reviewing and  checking interview dates and times
  • confirming and managing interviewee's responses

NHS Jobs new service employer interview creation user guide (PDF: 650KB)

Providing feedback on the service

We’ll ask you to provide feedback throughout your experience of using the new NHS Jobs service.

There’s no right or wrong type of feedback – we’re interested in anything you want to tell us about the site.

Your feedback could be about:

  • the information on the screens you see and use
  • the way the system moves you through the recruitment journey
  • what the screens look like
  • what you like or do not like about the service
  • anything else that you feel the NHS Jobs team need to know about, no matter how big or small

Your feedback is very valuable to us, as it will shape the future of NHS Jobs.

How to provide feedback

There are many different ways for you to provide your feedback, including:

  • face-to-face meetings
  • remote user research sessions
  • over the telephone
  • feedback links within the system itself

Changing information on a published vacancy

You’re able to amend your contact details and the closing date after the vacancy has been published.

You can do this by logging into your NHS Jobs account and selecting the vacancy from the list of your job adverts.

Under Advert publishing details you can see your contact details and the closing date. Select Change to update these details.

Contact and support

You can also contact the NHS Jobs team for support by:

Telephone: 0300 330 1013
Email: nhsbsa.nhsjobs@nhsbsa.nhs.uk

We’re available Monday to Friday between 8am and 6pm and Saturday between 9am and 3pm.

Find out about call charges.