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Help and support for employers

We've published a range of information and resources to support employers with the new NHS Jobs service.

How to access the new NHS Jobs service

When an account is created by the NHS Jobs team, you'll receive an email containing a link to access the system. This will be sent to the email address you provided on your account creation form.

You'll be required to change the password on your first sign in.

The employer hub 

The employer hub is for users of NHS Jobs. Through the employer hub, you can sign into your employer dashboard, see frequently asked questions (FAQs) and access different help and support links. 

Resources to help you use the employer hub in NHS JobsHow to use the employer hub in NHS Jobs - user guide (PDF: 211KB)

Watch our video on how to use the employer hub in NHS Jobs on YouTube

Signing in

NHS Jobs will send confirmation of your username and password to the email address you provided.

Resources to help you sign in

How to sign in to your NHS Jobs account - user guide (PDF: 55KB)

Watch our video on signing into your NHS Jobs account

Choosing a password  ​​​​​

When you first log in, you’ll be prompted to change your password. Choose a secure password that only you know.

Your password needs to include:

  • a number
  • a mixture of upper and lowercase letters
  • 12 characters or more

Resetting your password

If you’ve forgotten your password you can reset it yourself on the Sign in page.

Follow the Forgot your password link and enter your email address.

You’ll receive an email to your registered address with a password reset link.

Resources to help you reset your password

How to reset your NHS Jobs password - user guide (PDF: 280KB)

Watch our video on resetting your NHS Jobs password

Locked accounts

Your account will be locked if you enter your username or password incorrectly 5 times.

In this scenario, you'll need to wait 20 minutes before signing in and selecting Forgotten password to reset your password.

Manage users 

Learn how to manage users in your organisation.

The NHS Jobs roles that you can add, remove or change are:

  • super user
  • recruitment administrator

A super user (formerly system administrator) will be able to:

  • create a job advert
  • publish a job advert
  • change a published advert
  • close an advert early
  • choose a shortlist
  • add and change user details in the organisation

A recruitment administrator (formerly recruitment manager) will be able to: 

  • create a job advert
  • publish a job advert
  • change a published advert
  • close an advert early
  • choose a shortlist

Resources to help you manage users in NHS JobsHow to manage users in NHS Jobs - user guide (PDF: 382KB)

Watch our video on managing users in NHS Jobs on YouTube

Manage at-risk applicants

Learn how to identify applicants at risk of redundancy employed within their organisation.

The employer using NHS Jobs will easily identify these applicants once shortlisting has been completed with a status of at risk.

Resources to help you manage at-risk applicants

How to manage at-risk applicants in NHS Jobs - user guide (PDF:268KB)

Watch our video on managing at risk applicants on YouTube

Manage accredited logos

Learn how to manage accredited logos to display on all vacancies to applicants.

Resources to help you manage accredited logos

How to manage accredited logos in NHS Jobs - user guide (PDF:244KB)

Watch our video on how to manage accredited logos on YouTube

Manage your contract templates

Learn how to create contract templates to use when issuing a contract to successful applicants.

Resources to help you manage contract templatesHow to manage your contract templates in NHS Jobs - user guide (PDF: 570KB)

Watch our video on how to manage your contract templates in NHS Jobs on YouTube​​​​​​

Create a vacancy

For users of NHS Jobs who need to create a vacancy.

To create a vacancy, you’ll need to confirm basic details about the role you’re recruiting for, including the job title and working hours.

The system will automatically ask you for these details during the Create Vacancy process. 

In the new NHS Jobs service we’ll be testing how well the Create Vacancy journey works. We ask that you use the system as it is currently and provide feedback on how this works for you. Your feedback will make sure any new enhancements and functionality meet user needs.

Resources to help you create a vacancy in NHS JobsHow to create a vacancy in NHS Jobs - user guide (PDF: 3.40MB)

Watch our online learning video on how to create a vacancy

Changing a published vacancy

Learn how to make changes to a published vacancy.How to change a published vacancy in NHS Jobs - user guide (PDF: 444KB)

Create a vacancy in NHS Jobs using ESR

For users of ESR and NHS Jobs who need to create a vacancy.

You'll need to create a position in ESR in advance of creating a vacancy using NHS Jobs.
It's essential that you're an ESR user with your NHS Jobs account enabled and linked to your correct VPD code. You'll need an active ESR Position for the Cost Centre Code and Job Title to be found using NHS Jobs. 

Resources to help you create a vacancy in NHS Jobs using ESRHow to create a vacancy in NHS Jobs using ESR - user guide (PDF: 356KB)

Watch our video on how to create a vacancy in NHS Jobs using ESR on YouTube ​​​​​​

Create a vacancy in NHS Jobs using Trac

For users of Trac and NHS Jobs who need to create a vacancy.

You'll need to create the vacancy in Trac for it to be transferred to NHS Jobs. In the current NHS Jobs service, applicants will be able to search for the vacancy. They'll be redirected to the new NHS Jobs service to view the full vacancy details. If applicants apply, they'll be redirected to Trac to complete and submit their application.

Resources to help you create a vacancy in NHS Jobs using TracHow to create a vacancy in NHS Jobs using Trac - user guide (PDF: 780KB)

Watch our video on how to create a vacancy in NHS Jobs using Trac on YouTube

How jobseekers can find your advert

Jobseekers will be able to search for vacancies using the current NHS Jobs service. Vacancies uploaded in the new NHS Jobs service will continue to appear in search results as normal.

If a jobseeker decides to apply for one of your roles, they’ll be automatically directed to the new NHS Jobs service to apply.

The two sites will run alongside each other and this will not affect your ability to recruit.

The NHS Jobs team has automated the two systems. This means once a vacancy is created it is available on both versions of the system.

Choose a shortlisting lead

Employers are able to choose a shortlist lead before completing shortlisting using the system.

Resources to help you choose a shortlisting leadHow to choose a shortlisting lead in NHS Jobs - user guide (PDF: 193KB)

Watch our video on how to choose a shortlisting lead in NHS Jobs on YouTube

 

Score your applicants

Employers are able to score applications online using the system or offline on paper before a job vacancy closes.

Resources to help you score applicants in NHS Jobs

How to score applicants in NHS Jobs - user guide (PDF: 440KB)

Watch our video on how to score applicants in NHS Jobs on YouTube

Shortlist your applicants

Invite your shortlist to interview

Employers are able to use the system for invite to interview. 

Resources to help you create and invite applicants to interviewHow to invite your shortlist to interview in NHS Jobs - user guide (PDF 1.11MB)

Watch our online learning video on how to invite applicants to interview

Make an offer to applicants

Employers are able to use the system to make an offer to applicants.

Resources to help you make an offer to applicantsHow to make an offer in NHS Jobs - user guide (PDF: 745KB)

Watch our video on how to make an offer in NHS Jobs on YouTube

Issue contracts

Employers are able to use the system to issue contracts of employment to applicants.

Resources to help you issue contracts to applicants

How to issue contracts in NHS Jobs - user guide (PDF: 874KB)

Watch our video on how to issue contracts in NHS Jobs on YouTube

Contact and support

You can contact the NHS Jobs team for support by:

Telephone: 0300 330 1013
Email: nhsbsa.nhsjobs@nhsbsa.nhs.uk

We're available Monday to Friday between 8am and 6pm, Saturday between 9am and 3pm and we are closed over bank holidays.

Find out about call charges.