Skip to main content Skip to footer

Help and support for employers

We've published a range of information and resources to support employers with the new NHS Jobs service.

Latest system release information

 Release information for January 2021NHS Jobs system release for employers - 14 January 2021 (PDF: 24KB)

Release information for December 2020NHS Jobs system release for employers - 10 December 2020 (PDF: 75KB)NHS Jobs system release for employers - 3 December 2020 (PDF: 24KB)

Release information for November 2020

NHS Jobs system release for employers - 26 November 2020 (PDF: 33KB)NHS Jobs system release for employers - 12 November 2020 (PDF: 29KB)

Release information for October 2020NHS Jobs system release for employers - 29 October 2020 (PDF: 63.9KB)NHS Jobs system release for employers - 22 October 2020 (PDF: 23.5KB)

Release information for September 2020NHS Jobs system release for employers - 24 September 2020 (PDF: 62.3KB)NHS Jobs system release for employers - 10 September 2020 (PDF: 5.92KB)

Release information for August 2020

Important changes to NHS Jobs roles

 As of Friday 21 August 2020 the following changes will occur:

  • System administrator has been renamed to super user. 
  • Recruitment manager has changed to recruitment administrator.

NHS Jobs system release for employers - 13 August 2020 (PDF: 5.88KB)NHS Jobs system release for employers - 7 August 2020 (PDF: 8.33KB)

Watch our video of our system release for employers for August 2020 on YouTube

Release information for July 2020

NHS Jobs system release for employers - 9 July 2020 (PDF: 66KB)NHS Jobs system release for employers - 23 July 2020 (PDF: 7.48KB)NHS Jobs system release for employers - 30 July 2020 (PDF: 6.66KB)

Release information for June 2020

NHS Jobs system release for employers - 18 June 2020 (PDF: 85KB)

Watch our video of our system release for employers for June 2020 on YouTube

How to access the new NHS Jobs service

When an account is created by the NHS Jobs team, you'll receive an email containing a link to access the system. This will be sent to the email address you provided.

You'll be required to change the password on your first sign in.

The employer hub 

Through the employer hub, you can sign into your employer dashboard, see frequently asked questions (FAQs) and access different help and support links. 

Resources to help you use the employer hub in NHS Jobs

How to use the employer hub in NHS Jobs - user guide (PDF: 238KB)

Watch our video on how to use the employer hub in NHS Jobs on YouTube

Signing in

NHS Jobs will send confirmation of your username and password to the email address you provided.

Resources to help you sign inHow to sign in to your NHS Jobs account - user guide (PDF: 365KB)

Watch our video on how to sign into your NHS Jobs account on YouTube

Choosing a password  ​​​​​

When you first log in, you’ll be prompted to change your password. Choose a secure password that only you know.

Your password needs to include:

  • a number
  • a mixture of upper and lowercase letters
  • 12 characters or more

Resetting your password

If you’ve forgotten your password you can reset it yourself on the Sign in page.

Follow the Forgot your password link and enter your email address.

You’ll receive an email to your registered address with a password reset link.

Resources to help you reset your password

Watch our video on how to reset your NHS Jobs password on YouTube

Locked accounts

Your account will be locked if you enter your username or password incorrectly 5 times.

In this scenario, you'll need to wait 20 minutes before signing in and selecting Forgotten password to reset your password.

The employer dashboard

The employer dashboard offers an improved view for you to see the number of jobs you have at each stage of recruitment.

You can also add Key Performance Indicators (KPI's) to your account and filter your own work and view priority tasks based on KPI's.

Resources to help you use the employer dashboard in NHS Jobs

How to use the employer dashboard in NHS Jobs - user guide (PDF: 633KB)

Watch our video on how to use the employer dashboard in NHS Jobs on YouTube
 

Manage users 

Learn how to manage users in your organisation.

The NHS Jobs roles that you can add, remove or change are:

  • super user (formerly a system administrator)
  • recruitment administrator (formerly a recruitment manager)
  • recruiting manager

Resources to help you manage users in NHS JobsHow to manage users in NHS Jobs - user guide (PDF: 616KB)

Watch our video on how to manage users in NHS Jobs on YouTube

Manage at-risk applicants

Learn how to identify applicants at risk of redundancy employed within their organisation.

The employer using NHS Jobs will easily identify these applicants once shortlisting has been completed with a status of at risk.

Resources to help you manage at-risk applicants
How to manage at-risk applicants in NHS Jobs - user guide (PDF:324KB)

Watch our video on managing at risk applicants on YouTube

Manage accredited logos

Learn how to manage accredited logos to display on all vacancies to applicants.

Resources to help you manage accredited logosHow to manage accredited logos in NHS Jobs - user guide (PDF: 186KB)

Watch our video on how to manage accredited logos on YouTube

Manage contract templates

Learn how to create contract templates to use when issuing a contract to successful applicants.

Resources to help you manage contract templatesHow to manage contract templates in NHS Jobs - user guide (PDF:617KB)

Watch our video on how to manage your contract templates in NHS Jobs on YouTube​​​​​​

Manage supporting documents

Learn how to add and manage supporting documents to use when making an offer to successful applicants. 

Resources to help you manage supporting documents

How to manage supporting documents in NHS Jobs - user guide (PDF: 329KB)

Watch our video on how to manage your supporting documents in NHS Jobs on YouTube

Create, change and reuse a vacancy

Create a vacancy in NHS Jobs using ESR

For users of ESR and NHS Jobs who need to create a vacancy.

You'll need to create a position in ESR in advance of creating a vacancy using NHS Jobs.
It's essential that you're an ESR user with your NHS Jobs account enabled and linked to your correct VPD code. You'll need an active ESR Position for the Cost Centre Code and Job Title to be found using NHS Jobs. 

Resources to help you create a vacancy in NHS Jobs using ESR

This user guide is currently being updated.

Watch our video on how to create a vacancy in NHS Jobs using ESR on YouTube ​​​​​​

Create a vacancy in NHS Jobs using Trac

For users of Trac and NHS Jobs who need to create a vacancy.

You'll need to create the vacancy in Trac for it to be transferred to NHS Jobs. In the current NHS Jobs service, applicants will be able to search for the vacancy. They'll be redirected to the new NHS Jobs service to view the full vacancy details. If applicants apply, they'll be redirected to Trac to complete and submit their application.

Resources to help you create a vacancy in NHS Jobs using Trac

This user guide is currently being updated.

Watch our video on how to create a vacancy in NHS Jobs using Trac on YouTube

How jobseekers can find your advert

Jobseekers will be able to search for vacancies using the current NHS Jobs service. Vacancies uploaded in the new NHS Jobs service will continue to appear in search results as normal.

If a jobseeker decides to apply for one of your roles, they’ll be automatically directed to the new NHS Jobs service to apply.

The two sites will run alongside each other and this will not affect your ability to recruit.

The NHS Jobs team has automated the two systems. This means once a vacancy is created it is available on both versions of the system.

Score applicants

Employers are able to score applications online using the system or offline on paper before a job vacancy closes.

Resources to help you score applicants in NHS JobsHow to score applicants in NHS Jobs - user guide (PDF: 440KB)

Watch our video on how to score applicants in NHS Jobs on YouTube

Shortlist applicants

Employers can shortlist applicants online using the online system or offline on paper.

Resources to help you shortlist applicantsHow to shortlist applicants in NHS Jobs - user guide (PDF: 614KB)

Watch our video on how to shortlist your applicants in NHS Jobs on YouTube

Invite to interview

Employers are able to use the system for invite to interview. 

Resources to help you create and invite applicants to interviewHow to invite to interview using NHS Jobs - user guide (PDF: 1.75MB)

Watch our video on how to invite to interview in NHS Jobs on YouTube

Make an offer

Employers are able to use the system to make an offer to applicants.

Resources to help you make an offer to applicantsHow to make a job offer in NHS Jobs - user guide (PDF: 1.16MB)

Watch our video on how to make an offer in NHS Jobs on YouTube

Give a reference

If an applicant has provided your details as a referee, you will receive an email with a link to provide the reference details.

​​​​You will be asked to check the information the applicant has provided and answer some questions before completing a declaration and sending this information to the employer.

You will need to create an account if you do not already have one.

Resources to help you give a referenceHow to give a reference in NHS Jobs - user guide (PDF: 733KB)

Issue contracts

Employers are able to use the system to issue contracts of employment to applicants.

Resources to help you issue contracts to applicantsHow to issue a contract in NHS Jobs - user guide (PDF: 1.13MB)

Watch our video on how to issue contracts in NHS Jobs on YouTube

Contact and support

You can contact the NHS Jobs team for support by:

Telephone: 0300 330 1013
Email: nhsbsa.nhsjobs@nhsbsa.nhs.uk

We're available Monday to Friday between 8am and 6pm, Saturday between 9am and 3pm and we are closed over bank holidays.

Find out about call charges.