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Help and support for employers

We've published a range of information and resources to support employers with the new NHS Jobs service.

Latest system release information

This table provides the latest system release information as of 23 April 2020.

Improvement Description Benefit and value

Make and respond to an offer

Employers can make an offer to their preferred candidate online, which the candidate can accept, reject or ask for more information.

The employer can also reject on behalf of the candidate and offer to a new applicant, if available.

The candidate will also be asked to provide referee details before confirming to accept the offer.

Ability for both employers and candidates to do more of the recruitment process online, within the NHS Jobs system.

COVID-19 option added to vacancies

Employers can add the COVID-19 option to new and existing vacancies displayed by a red icon.

Applicants can search for COVID-19 roles displayed by a red icon.

Employers can easily create or add COVID-19 vacancies.

Applicants can easily find COVID-19 vacancies.

CSAT survey link

Once an applicant has submitted an application and they select the link to provide feedback, they will be directed to Snap Surveys to provide feedback.

Any feedback provided via Snap Surveys can be monitored easily by the Continuous Improvement team.

The next system release provisional date is scheduled for 21 May 2020.

How to access the new NHS Jobs service

You should have received an email from NHS Jobs. This will have been sent to the email address you provided under the System Administration section on your account creation form. This email will contain the link to the system.

We recommend that you save this link as a favourite or bookmark it in your browser so that you can easily access it again.

Signing in

NHS Jobs will send confirmation of your username and password to the email address you provided.

Resources to help you sign in

How to sign in to your NHS Jobs account user guide (PDF: 55KB)

Choosing a password  ​​​​​

When you first log in, you’ll be prompted to change your password. Choose a secure password that only you know.

Your password needs to include:

  • a number
  • a mixture of upper and lowercase letters
  • 12 characters or more

Resetting your password

If you’ve forgotten your password you can reset it yourself on the Sign in page.

Follow the Forgot your password link and enter your email address.

You’ll receive an email to your registered address with a password reset link.

Resources to help you reset your password

How to reset your NHS Jobs password user guide (PDF: 280KB)

Locked accounts

Your account will be locked if you enter your username or password incorrectly 5 times.

In this scenario, you must wait 20 minutes before signing in and selecting Forgotten password to reset your password.

Manage users

The NHS Jobs roles that you can add to an organisation are:

  • Super user
  • Recruitment manager

Resources to help you manage users

NHS Jobs manage users for employers user guide (PDF: 337KB)

Manage at risk applicants

This guide provides instructions for an employer on how to identify applicants at risk of redundancy employed within their organisation.

The employer using NHS Jobs will easily identify these applicants once shortlisting has been completed with a status of at risk.

Resources to help you manage at risk applicants

NHS Jobs manage at risk applicants for employers user guide (PDF: 268KB)

Creating a vacancy

To create a vacancy, you’ll need to confirm basic details about the role you’re recruiting for, including the job title and working hours. The system will automatically ask you for these details during the Create Vacancy process.

In the new NHS Jobs service we’ll be testing how well the Create Vacancy journey works. We ask that you use the system as it is currently and provide feedback on how this works for you. Your feedback will make sure any new enhancements and functionality meet user needs.

Resources to help you create a vacancy​​​​​​

NHS Jobs create a vacancy for employers user guide (PDF: 1.4MB)​​​​​​

How jobseekers can find your advert

Jobseekers will be able to search for vacancies using the current NHS Jobs service. Vacancies uploaded in the new NHS Jobs service will continue to appear in search results as normal.

If a jobseeker decides to apply for one of your roles, they’ll be automatically directed to the new NHS Jobs service to apply.

The two sites will run alongside each other and this will not affect your ability to recruit.

The NHS Jobs team has automated the two systems. This means once a vacancy is created it is available on both versions of the system.

Shortlisting applicants

Employers can shortlist applicants online using the online system or offline on paper.

Resources to help you shortlist applicants

NHS Jobs shortlisting applicants online using the system for employers user guide (PDF: 469KB)

NHS Jobs shortlisting applicants offline on paper for employers user guide (PDF: 387KB)

Invite to interview

Employers are able to use the system for invite to interview. 

Resources to help you create and invite applicants to interview

NHS Jobs invite to interview for employers user guide (PDF: 628KB)

Make offer to applicants

Employers are able to use the system to make an offer to single applicant.

Resources to help you make an offer applicants

NHS Jobs make a job offer to an applicant user guide for employers (PDF: 989KB)

Contact and support

You can also contact the NHS Jobs team for support by:

Telephone: 0300 330 1013

We’re available Monday to Friday between 8am and 6pm and Saturday between 9am and 3pm.

Find out about call charges.