This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- navigate most of the website using just a keyboard
- listen to most of the website using the VoiceOver screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- you cannot change colours, contrast levels and fonts
- you cannot zoom in up to 300% without the text spilling off the screen
- you cannot navigate the website using speech recognition software
- the text is difficult to understand when read out of context
- text contrast and language are not available
- the text will not reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- parts of the page are difficult to navigate using just a keyboard
- you can not skip to the main content when using a screen reader
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
We’ll consider your request and get back to you in 5 working days.
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us
For all queries not accessibility related, please see our 'Contact us' page:
https://www.nhsbsa.nhs.uk/member-hub/contact-nhs-pensions-members
Technical information about this website’s accessibility
NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The ‘non-compliances’ are listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Zoom in up to 300% without the text spilling off the screen. This fails WCAG 2.1 success criterion 1.4.10 Reflow.
Navigate most of the website using speech recognition software. This fails WCAG 2.1 success criterion 2.1.1 Keyboard Interface.
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
People using a screen reader will not understand the context of the content. This fails WCAG 2.1 success criterion 1.4.5 Images of Text and 1.1.1 Non text Content.
Page does not identify the language for the screen. This fails WCAG 2.1 success criterion 3.1.1 Language of Page.
Form labels and headings are not correctly styled. This fails WCAG 2.1 success criterion 2.4.6 Headings and Labels.
The web page relies on colour to emphasise invalid actions on the page. This fails WCAG 2.1 success criterion 1.4.1 Use of Colour.
The web page uses pop ups to provide instructions. This fails WCAG 2.1 success criterion 1.4.13. Content on Hover or Focus.
This web page is poorly titled and may cause a screen reader user to not correctly identify the screen correctly. This fails WCAG 2.1 success criterion 2.4.2 Page Titled.
When we publish new content we’ll make sure our use of images meets accessibility standards.
Disproportionate burden
Not applicable
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was prepared on 9 September 2020. It was last reviewed on 30 September 2021.
This website was last tested on 18 August 2020. The test was carried out by NHSBSA Application Support Team.
We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (Voice Over) and standards checklists.
These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.