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Accessibility statement for Challenge your Penalty Charge Notice

This accessibility statement applies to the Pay or Challenge a Penalty Charge Notice website.

This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent version of NVDA)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible, as:

  • you cannot navigate the website using speech recognition software
  • some pages have navigation issues when JavaScript is disabled
  • text on buttons on some pages overlaps with 400% zoom

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:

Email: nhsbsa.accessibility@nhs.net

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us

For all queries not accessibility related, you can contact us by:

Email: nhsbsa.HESSDM@nhs.net

Technical information about this website’s accessibility

The NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

It’s not possible to navigate the website using speech recognition software. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) and 4.1.3 (Status Messages).

Text on buttons on some pages overlaps with 400% zoom. This does not meet WCAG 2.1 success criterion 1.4.10 (Reflow).

We plan to fix these issues by September 2021. When we publish new content, we'll make sure it meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

Java Script disabling

You will experience problems with the website’s functionality if Java Script is disabled. We will review the use of this and look at alternatives by our next accessibility review.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every 6 months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on 20 September 2019. It was last reviewed on 22 March 2021.

This website was last tested on 15 March 2021. The test was carried out by NHSBSA test and front-end development teams.

We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA & Voice Over) and standards checklists.

These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.