This accessibility statement applies to Contact the NHS Business Services Authority.
This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard or speech recognition software (Voice Control and Dragon)
- listen to most of the website using a screen reader (including the most recent version of NVDA, JAWS and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as the third-party pages do not currently meet AA standards, meaning they are not fully accessible.
Feedback and contact information
Contact us if you need information about this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille. We’ll consider your request and get back to you within 5 working days.
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us using the same email address:
Email: [email protected]
This email address is only for accessibility queries. It is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The NHSBSA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.
Non-accessible content
Non-compliance with the accessibility regulations
The third-party pages do not currently meet AA standards, meaning they are not fully accessible because of the following issues.
On some pages, the colours of the text and important visuals don’t stand out enough from the background, making them hard to see for people with vision problems such as colour blindness or low vision. This fails WCAG 2.2 success criterion 1.4.3 (Contrast (Minimum)).
On some pages, form labels, headings, lists, and tables are not set up correctly, making it hard for screen readers to understand the content. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
Some parts of the website only work with a mouse or touchpad and don’t allow users to use the keyboard properly or have shortcut keys that cause problems. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard).
Some pages only display when JavaScript is disabled, and some pictures or alerts lack clear descriptions, making them difficult to understand for screen reader users. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
On some pages, buttons and links are too small or too close together, so they’re hard to click. This fails WCAG 2.2 success criterion 2.5.5 (Target Size (Enhanced)).
Some pages have links to Word or PDF files that not everyone can open, and some titles repeat content, which can confuse screen reader users. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose (In Context)).
On some pages, keyboard shortcuts are the same, which can confuse users. This fails WCAG 2.2 success criterion 2.1.4 (Character Key Shortcuts).
When the 'Skip to main content' hyperlink is selected and then the user presses the Tab key, instead of moving focus to the page logo and title, the 'Skip to footer' link appears, making navigation difficult for keyboard and screen reader users. This fails WCAG 2.2 success criterion 2.4.1 (Bypass Blocks).
Some screens contain images with irrelevant or no alternative text. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
On some pages the heading hierarchy is incorrect, and labels are not available. This fails WCAG 2.2 success criterion 2.4.6 (Headings and Labels).
Some screens contain Accessible Rich Internet Applications (ARIA) attributes that have been applied incorrectly which causes difficulties for assistive technology users. This fails WCAG 2.2 success criteria 1.1.1 (Non-text Content), 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels) and 4.1.2 (Name, Role, Value).
On some screens the page title is not unique. This fails WCAG 2.2 success criterion 2.4.2 (Page Titled).
Some URLs are not correctly formatted. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose (In Context)).
Content that’s not within the scope of the accessibility regulations
External links
Some links from the website will direct users to external websites where accessibility issues have been identified. This may cause difficulties for users with accessibility needs or those that use assistive technologies.
We’ll review the usage of these links before our next accessibility review and contact these third parties to identify the issues we have found.
Document upload
Due to an issue with Dragon and some older versions of this assistive technology, users will have difficulties interacting with the document upload buttons. We advise Dragon users to use the mouse grid feature to interact with the file upload functionality.
Although these do not fail WCAG 2.2 success criteria, we aim to review these areas. This will make sure we meet all accessibility standards on our website.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.2 ‘AA’ standard.
Our accessibility compliance statement will be reviewed regularly. Every newly released website will be designed, built, and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was originally prepared on 4 March 2026. It was last reviewed on 9 March 2026
This website was last tested on 12 February 2026 against the WCAG 2.2 AA standard.
The test was carried out by the NHSBSA test and development teams. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.
We tested all the website screens to meet ‘AA’ WCAG 2.2 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA, JAWS and Voice Over) and standards checklists.
We run representative user journey tests through speech recognition software (Dragon or Voice Control).
These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.