This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts.
- navigate most of the website using just a keyboard
- zoom in up to 300% without the text spilling off the screen
- listen to most of the website using NVDA screen reader software
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- you can not skip to the main content of the page
- you can not navigate the website using speech recognition software
- some images do not have a text alternative
- some images have incorrect alternative text
- form controls such as search boxes do not have a corresponding label
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
We’ll consider your request and get back to you in 5 working days.
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us
For all queries not accessibility related, you can contact us by:
Email: nhsbsa.prescriptionservices@nhsbsa.nhs.uk
Phone: 0300 330 1349
Technical information about this website’s accessibility
The NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
You can not skip to the main content of each page, therefore users cannot jump the focus to content areas of the website. This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).
It may not be possible to navigate the website using speech recognition software. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) and 4.1.3 (Status Messages).
Some images do not have a text alternative, so people using a screen reader will have difficulty identifying the images correctly. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
Some images have incorrect alternative text, so people using a screen reader will have difficulty identifying the images correctly. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
Form controls such as search boxes do not have a corresponding label, so the purpose of the controls will not be presented to screen reader users. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
When we publish new content we’ll make sure that it meets accessibility standards.
Disproportionate burden
Not applicable.
Content that’s not within the scope of the accessibility regulations
Not applicable.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was prepared on 16 September 2020. It was last reviewed on 30 September 2021.
This website was last tested on 11 August 2020. The test was carried out by Prescription Services.
Sampling Approach
We tested a sample of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen reader (NVDA) and standards checklists.
These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.