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Accessibility statement for the General Practitioner (GP) Nursing Campaign website

This accessibility statement applies to the GP Nursing Campaign website.

This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent version of VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, as:

  • you may not be able to navigate the website using speech recognition software
  • on most screens the background images are missing alternative text
  • on some external linked pages, it will be difficult to use keyboard navigation
  • when zooming in to 300% some background images do not resize
  • most pages have titles that are also duplicated as links
  • some pages do not have the ability to show content when the presentation format is changed or disabled
  • some links on the website do not make sense when preceding text is removed
  • fields on many screens do not have sufficient colour contrast
  • most pages have videos that do not have captions
  • some fields on the website have text in the field rather than in labels
  • the NHS logo does not have the correct alternative text
  • logos are incorrectly used as a shortcut link
  • irrelevant images appear when styling is removed from the website
  • errors are not read out correctly to users of screen readers 

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

We’ll consider your request and get back to you in 5 working days.

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this document.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this document.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us

For all queries not accessibility related, you can contact us by:

Email: england.gpnsinglep@nhs.net

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

It may not possible to navigate the website using speech recognition software. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages).

On most screens the background images are missing alternative text. This fails WCAG 2.1 success criterion 1.1.1 (Non-text content).

On some external linked pages it will be difficult to use keyboard navigation. This fails WCAG 2.1 success criterion 2.1 (Keyboard Accessible).

When zooming in to 300% some background images do not resize and the image can be cut off or distorted. This fails WCAG 2.1 success criterion 1.4.10 (Reflow).

Most pages have titles that are also duplicated as links. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose (In Context)).

Some pages do not have the ability to show content when the presentation format (JavaScript) is changed or disabled. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

Some links on the website don’t make sense when preceding text is removed. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose (In Context)).

Fields on many screens do not have sufficient colour contrast. This fails WCAG 2.1 success criterion 1.4.3 (Contrast (Minimum)).

Most pages have videos that don’t have captions. This fails WCAG 2.1 success criterion 1.2 (Time-based media).

Some fields on the website have text in the field rather than in labels. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels).

The NHS logo does not have the correct alternative text. This fails WCAG 2.1 success criterion 1.1.1 (Non-text content).

Logos are incorrectly used as a shortcut link. This fails WCAG 2.1 success criterion 1.1.1 (Non-text content) and 2.4.4 (Link Purpose (In Context)).

Irrelevant images appear when styling is removed from the website. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

Errors are not read out correctly to users of screen readers. This fails WCAG 2.1 success criterion 3.3.1 (Error Identification).

We plan to fix all the accessibility issues by December 2020. When we publish new content we’ll make sure it meets accessibility standards.

Disproportionate burden

Not applicable.

Navigation and accessing information

Not applicable.

Interactive tools and transactions

Not applicable.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We do not plan to fix the document ‘District Nursing and GP Nursing Service Education and Career Framework’ pdf as it was created in October 2015. This document is created and owned by Health Education England and not the NHS Business Services Authority.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

Not applicable.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on 20 September 2020. It was last reviewed on 21 September 2020.

This website was last tested on 17 September 2020. The test was carried out by NHSBSA test and front-end development teams.

We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA & Voice Over) and standards checklists.

These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.