Skip to main content Skip to footer

Accessibility statement for Get healthcare cover for travelling abroad

This accessibility statement applies to the Get healthcare cover for travelling abroad website.

This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate the website using speech recognition software (including the most recent version of Dragon)
  • listen to most of the website using a screen reader (including the most recent versions of NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, as:

  • the features on the website need to be accessibility-reviewed to make sure they’re implemented correctly for users with accessibility needs
  • the structure of the website screens needs to be reviewed to make sure they meet accessibility guidelines
  • the use of Accessible Rich Internet Applications (ARIA) attributes on the website needs to be reviewed to make sure they meet accessibility guidelines
  • users cannot use the links in error messages to go to the field where the error occurs on some pages
  • some pages do not have meaningful page titles or do not have page titles at all

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

We’ll consider your request and get back to you in 5 working days.

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us

For all queries not accessibility related, you can contact us by:

Email: nhsbsa.ohspolicy@nhs.net

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The features on the website need to be accessibility-reviewed to make sure they’re implemented correctly for users with accessibility needs.

The structure of the website screens needs to be reviewed to make sure they meet accessibility guidelines.

The use of ARIA attributes on the website needs to be reviewed to make sure they meet accessibility guidelines.

You cannot use the links in error messages to go to the field where the error occurs on some pages. This fails WCAG 2.1 success criterion 3.3.1 (Error Identification).

Some pages do not have meaningful page titles or do not have page titles at all. This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).

We plan to fix all of these accessibility issues by August 2022. When we publish new content, we’ll make sure it meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

Document upload

Due to an issue with Dragon and some older versions of this assistive technology, users will have difficulties interacting with the document upload buttons. We advise Dragon users to use the mouse grid feature to interact with the file upload feature.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on 25 September 2020. It was last reviewed on 25 July 2022.

This website was last tested on 22 June 2022. The test was carried out by the NHSBSA test and development teams.

We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA or VoiceOver) and standards checklists.

We run representative user journey tests through speech recognition software (Dragon).

These checklists contain standards that have been compiled using WCAG, the NHS service manual and GDS guidance.