This accessibility statement applies to Home Oxygen Therapy Claims.
This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard or speech recognition software (Voice Control and Dragon)
- listen to most of the website using a screen reader (including the most recent version of NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- some form fields appear in the wrong order when using a keyboard
- screen reader users may have difficulty accessing the ‘skip to main content’ link
- some links within the PDFs may not work correctly or may not point to the correct destination
- some PDFs are not fully accessible and may not work correctly with screen readers
- the third-party authentication pages do not currently meet AA standards meaning they are not fully accessible
Feedback and contact information
Contact us if you need information about this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille. We’ll consider your request and get back to you within 5 working days.
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us using the same email address:
Email: [email protected]
This email address is only for accessibility queries. It is not for technical queries or IT problems. If you have a query that is not about accessibility, you can contact us by:
Email: [email protected]
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some form fields cannot be accessed or navigated in a logical order using a keyboard. This may make it difficult for users who rely on keyboard navigation to interact with certain dropdown fields. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard).
Screen reader users may have difficulty accessing the ‘skip to main content’ link. This fails WCAG 2.2 success criteria 2.4.1 (Bypass Blocks) and 4.1 (Compatible).
Some links within the PDFs may not work correctly or may not point to the correct destination. This may cause confusion for users and make it difficult to access the intended content. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose in Context).
Some PDFs are not fully accessible and may not work correctly with screen readers, which could make it difficult for users of assistive technologies to access the content. This fails WCAG 2.2 success criterion 4.1 (Compatible).
On the third-party authentication pages, users cannot log into the service if JavaScript is disabled. This fails WCAG 2.2 success criterion 4.1 (Compatible).
On the third-party authentication pages, some screens contain images with irrelevant or no alternative text. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
On some pages within the third-party authentication pages, the heading structure and labels are not available. This fails WCAG 2.2 success criterion 2.4.6 (Headings and Labels).
On the third-party authentication pages, some screens contain Accessible Rich Internet Applications (ARIA) attributes that have been applied incorrectly which causes difficulties for assistive technology users. This fails WCAG 2.2 success criteria 1.1.1 (Non-text Content), 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels) and 4.1.2 (Name, Role, Value).
On the third-party authentication pages, some screens do not use unique page titles. This fails WCAG 2.2 success criterion 2.4.2 (Page Titled).
On the third-party authentication pages, the purpose of each link on the third-party login screens cannot be determined from the link text alone. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose in Context).
On the password reset page within the third-party authentication pages, unlabelled form control with title is present. This fails WCAG 2.2 success criteria 1.1.1 (Non-text Content), 1.3.1 (Info and Relationships), 2.4.6 (Heading and Labels) and 3.3.2 (Labels or Instructions).
On the password reset page within the third-party authentication pages, some elements have a tab-index greater than zero. This fails WCAG 2.2 success criterion 2.4.3 (Focus Order).
On the password reset page within the third-party authentication pages, table layout is present for form fields and buttons. This fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships) and 1.3.2 (Meaningful Sequences).
On the password reset page within the third-party authentication pages, the presence of an inaccessible audio captcha makes it difficult to navigate. This fails WCAG 2.2 success criterion 3.3.8 (Accessible Authentication (Minimum)).
On the third-party authentication pages, some elements on login screens are not contained within landmarks which makes it difficult for some screen reader users to navigate to various sections of a page. This fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships) and 2.4.1 (Bypass Blocks).
On some pages within the third-party authentical pages, the audio mode and reload buttons display a pop-up on mouse hover. This fails WCAG 2.2 success criterion 1.4.13 (Content on Hover or Focus).
On the third-party authentication pages, some links on the login screens cannot be opened with speech recognition directly. The ‘show numbers’ or ‘show grid’ command can be used to access the input fields instead. This fails WCAG 2.2 success criterion 3.2.3 (Consistent Navigation).
We plan to fix these issues. When we publish new content, we’ll make sure it meets accessibility standards.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.2 ‘AA’ standard.
Our accessibility compliance statement will be reviewed regularly. Every newly released website will be designed, built, and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was originally prepared on 14 December 2020. It was last reviewed on 25 March 2026.
This website was last tested on 2 March 2026 against the WCAG 2.2 AA standard.
The test was carried out by the NHSBSA test and development teams. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.
We tested all the website screens to meet ‘AA’ WCAG 2.2 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA or VoiceOver) and standards checklists.
We run representative user journey tests through speech recognition software (Dragon or Voice Control).
These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.