This accessibility statement applies to the Manage Your Service (MYS) GP portal.
This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate the website using speech recognition software (including the most recent version of Dragon)
- listen to most of the website using a screen reader (including the most recent version of VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- on some screens, the text inside the drop-down boxes may not be fully visible when zoomed in over 100%
- some pages contain broken links that take the user to the same address or location
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
We’ll consider your request and get back to you in 5 working days.
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘contact us’ section of this document.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘contact us’ section of this document.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us
For all queries not accessibility related, you can contact us by:
Email: mys@nhsbsa.nhs.uk
Technical information about this website’s accessibility
NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
On some screens, the text inside the drop-down boxes may not be fully visible when zoomed in over 100%. This fails WCAG 2.1 success criterion 1.4.10 (reflow).
Some pages contain broken links that take the user to the same address or location. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose).
We plan to fix these accessibility issues by September 2022. When we publish new content, we’ll make sure it meets accessibility standards.
Content that’s not within the scope of the accessibility regulations
Features, Structural Elements and Aria
Many features on the website need to be accessibility-reviewed to make sure they’re implemented correctly for users with accessibility needs.
The structure of the website screens need to be reviewed to make sure they meet accessibility guidelines.
The use of Accessible Rich Internet Applications (ARIA) on the website needs to be reviewed to make sure they meet accessibility guidelines.
Although these do not fail WCAG 2.1 success criteria, we aim to review these areas. This will make sure we meet all accessibility standards on our website.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant with WCAG 2.1 ‘AA’ standard.
Every newly released website will be designed, built and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was prepared on 5 April 2022. It was last reviewed on 5 April 2022.
This website was last tested on 31 March 2022. The test was carried out by the NHSBSA test and development teams.
We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA or VoiceOver) and standards checklists.
We run representative user journey tests through speech recognition software (Dragon or Voice Control).
These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.