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Accessibility statement for NHS Electronic Staff Record (ESR) Hub

This accessibility statement applies to the NHS ESR Hub website.

This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • zoom in up to 300% without the text spilling off the screen
  • listen to most of the website using a screen reader (including the most recent version of ChromeVox)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, as:

  • search boxes do not have labels or instructions
  • buttons and links do not have unique names or are empty
  • elements do not have allowed Accessible Rich Internet Applications (ARIA) attributes or appropriate roles
  • there are two elements in the search box which receive keyboard focus
  • some content does not have an unique name or identifier
  • it has an empty heading and a skipped level heading
  • it may not be possible to navigate the website using speech recognition software

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

We’ll consider your request and get back to you in 5 working days

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’  section of this page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us

For all queries not accessibility related, you can contact us by:

Email:  esr.communications@nhs.net

Technical information about this website’s accessibility

The NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Search boxes do not have labels or instructions, so people using a screen reader cannot access the information.  This fails WCAG 2.1 Success Criterion 3.3.2 (Label or Instruction).

Buttons and links on some pages do not have unique text or are empty, so people using a screen reader cannot access the information.  This fails WCAG 2.1 Success Criterion 2.4.4 (Link Purpose In Context) and 4.1.2 (Name, Role, Value).

There are incorrect ARIA roles and content.  This fails WCAG 2.1 Success Criterion 2.4.4 (Link Purpose In Context) and 4.1.2 (Name, Role, Value). 

There are two elements in the search box which receive keyboard focus. This may cause confusion for people who are presented with one order when reading a page and with a different order when navigating with the tab key.  This fails Success Criterion 2.1.1 (Keyboard).

Some content and screen elements do not have unique names or identifiers, so people using a screen reader cannot access the information.  This fails WCAG 2.1 Success Criterion 4.1.1 (Parsing).

There’s an empty heading which may cause confusion to people using a screen reader.  This fails WCAG 2.1 Success Criterion 2.4.6 (Headings and Labels).

There’s a skipped heading level which may cause confusion to people using a screen reader.  This fails WCAG 2.1 Success Criterion 2.4.6 (Headings and Labels).

It may not be possible to navigate the website using speech recognition software.  This fails WCAG 2.1 Success Criterion 4.1.2 (Name, Role, Value) and 4.1.3 (Status Messages).

We plan to fix all the accessibility issues by January 2021.  When we publish new content we will make sure it meets accessibility standards.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on 8 October 2020. It was last reviewed on 21 October 2020.

This website was last tested on 21 September 2020. The test was carried out by the ESR Central Team. 

We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (ChromeVox) and standards checklists.

These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.