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Accessibility statement for Open Data Portal (ODP)

This accessibility statement applies to the Open Data Portal (ODP).

This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:  

  • zoom in up to 300% without the text spilling off the screen
  • change screen orientation to portrait or landscape
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent version of NVDA)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, as:

  • some pages contain missing or skipped heading levels
  • many pages contain empty or redundant links
  • some buttons do not make their function clear
  • on some pages the contrast between foreground and background makes the website difficult to read
  • some pages contain features that may make shortcut keys difficult to use
  • it may not possible to navigate the website using speech recognition software

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318

Find out about call charges

We’ll consider your request and get back to you in 5 working days.

These contact details are only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318

Find out about call charges

These contact details are only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 0191 203 5318.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us

For all queries not accessibility related, you can contact us by:

Email:  nhsbsa.help@nhs.net

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some pages are missing the first level heading or skip parts of the heading structure. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels).

Certain pages have issues with missing, redundant and empty links. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose).

The website contains buttons that have missing or empty value attributes. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content) and 2.4.4 (Link Purpose).

Some pages contain elements that have very low contrast between foreground and background.  This fails WCAG 2.1 success criterion 1.4.3 (Contrast Minimum).

The website contains access keys which can make it difficult to use assistive software.  This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks).

It’s not possible to navigate all of the website using speech recognition software. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) and 4.1.3 (Status Messages).

We plan to fix these issues by September 2021. When we publish new content we'll make sure it meets accessibility standards. 

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs and Word documents with information on how users can access and use our services. By September 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed 15 September 2020.

This website was last tested on 14 September 2020. The test was carried out by the Insight Information Services training team.

We tested a sample of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen reader (NVDA) and standards checklists.

These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.