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Accessibility statement for Total Reward Statement Access

This accessibility statement applies to the Total Reward Statement Access website.

This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent version of NVDA)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible, as:

  • some of our icons and links have the same link names. This may cause problems to screen reader users while reading link texts
  • one of our online forms on the national insurance page is difficult to navigate due to no landmark regions. This may cause problems to screen reader users while navigating the webpage
  • you may not be able to navigate the website using speech recognition software

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:

Email: nhsbsa.accessibility@nhs.net

We’ll consider your request and get back to you in 5 working days.

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us

For all queries not accessibility related, you can contact us by:

Emailnhsbsa.trs@nhsbsa.nhs.uk

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below. 

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some of our icons and links have the same link names. This may cause problems to screen reader users while reading link texts. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context).

One of our online forms on the national insurance page is difficult to navigate due to no landmark regions. This may cause problems to screen reader users while navigating the webpage. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).

We plan to fix these accessibility issues by March 2022. When we publish new content, we'll make sure it meets accessibility standards.

You may not be able to navigate the website using speech recognition software. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages).

We plan to carry out this testing by March 2022. When we publish new content we’ll make sure this testing is carried out to accessibility standards.

Content that's not within the scope of the accessibility regulations

External links

Some links from the website will direct users to external websites where accessibility issues have been identified. This may cause difficulties for users with accessibility needs or those that use assistive technologies.

We’ll review the usage of these links before our next accessibility review and contact these third parties to identify the issues we have found.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every 6 months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on 12 September 2019. It was last reviewed on 30 September 2021.

This website was last tested on 27 April 2021. The test was carried out by the NHSBSA test and front-end development teams.

We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA or VoiceOver) and standards checklists.

These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.