Junk mail
Check your outlook settings to make sure you can receive correspondence from NHS Pensions, as some correspondence maybe stopped by your Firewall or go into your junk (spam) folder.
add @nhs.net e-mail addresses to your saved sender list.
Awards e-mail account
If you're contacting the awards team regarding a pending award or are supplying details to enable the team to process the retirement benefits, send this information to the polia3 account: nhsbsa.polia3@nhs.net
Use of email accounts – Stakeholder Engagement email account
Can all employers ensure that they are using the correct email address when sending queries to NHS Pensions via the stakeholder engagement email account.
This email account should only be used for:
- Meetings and Forums
- Educational needs
- Escalation issues
- Website and ask us information
For specific queries please send your email to:
For data issues: nhsbsa.datamanagement@nhs.net
For Pensions Online: nhsbsa.polhd@nhs.net
Any other employer queries should be sent to nhsbsa.pensionsemployers@nhs.net
RE08 (re-employment form)
When completing the information regarding member’s re-employment, make sure you're using the form that is relevant to that person. We've received a number of forms that have included the same membership number, when an employer has reused the form that has been received on their notice board for a specific member, as the membership number is printed on the bottom of each electronic form. This can result in the re-employment details being incorrect
If you have not received a form regarding the re-employment of a member, download a copy from our website for the pensioner to complete. You can find the latest version on the Pensioner Hub.