Help and support for employers

We've published a range of information and resources to support employers with the new NHS Jobs service.

Latest system release information

This is the latest system release information for the NHS Jobs service:

Release information for August 2020

Important changes to NHS Jobs roles

As of Friday 21 August 2020 the following changes will occur:

System administrator has been renamed to super user.
Recruitment manager has changed to recruitment administrator.

NHS Jobs system release for employers - 13 August 2020 (PDF: 5.88KB)NHS Jobs system release for employers - 7 August 2020 (PDF: 8.33KB)

Watch our video of our system release for employers for August 2020 on YouTube

Release information for July 2020

NHS Jobs system release for employers - 9 July 2020 (PDF: 66KB)NHS Jobs system release for employers - 23 July 2020 (PDF: 7.48KB)NHS Jobs system release for employers - 30 July 2020 (PDF: 6.66KB)

Release information for June 2020

NHS Jobs system release for employers - 18 June 2020 (PDF:85KB)

Watch our video of our system release for employers for June 2020 on YouTube

How to access the new NHS Jobs service

Learn how to access the NHS Jobs service as an employer. You need to have an account before you can sign in. If you don't have an account, we'll contact you when we're ready to set you up.

The employer hub

Learn how to use the employer hub to sign into your account, find out latest updates and information, access frequently asked questions (FAQs) and help and support resources.

Resources to help you use the employer hub in NHS Jobs

How to use the employer hub in NHS Jobs - user guide (PDF: 254KB)

Watch our video on how to use the employer hub in NHS Jobs on YouTube

How to sign in

Learn how to sign into your account.

Resources to help you sign in

How to sign into your NHS Jobs account - user guide (PDF: 320KB)

Watch our video on how to sign into your NHS Jobs account on YouTube

Resources to help you reset your password

Watch our video on how to reset your NHS Jobs password on YouTube

The employer dashboard

The employer dashboard offers an improved view for you to see the number of jobs you have at each stage of recruitment.

You can also add Key Performance Indicators (KPIs) to your account and filter your own work and view priority tasks based on KPIs.

Resources to help you use the employer dashboard in NHS Jobs

How to use the employer dashboard in NHS Jobs - user guide (PDF: 193KB)How to set up KPIs in NHS Jobs - user guide (PDF: 415KB)

Watch our video on how to use the employer dashboard in NHS Jobs on YouTube Watch our video on how to manage your Key Performance Indicators (KPIs) in NHS Jobs on YouTube

Manage users

Learn how to manage user roles in your organisation's account.

Resources to help you manage users in NHS Jobs

How to manage users in NHS Jobs - user guide (PDF: 616KB)

Watch our video on how to manage users in NHS Jobs on YouTube

Manage at-risk applicants

Learn how to identify applicants at risk of redundancy employed within your organisation.

Resources to help you manage at-risk applicants

How to manage at-risk applicants in NHS Jobs - user guide (PDF: 328KB)

Watch our video on managing at-risk applicants in NHS Jobs on YouTube

Manage accredited logos

Learn how to manage accredited logos to show on all of your published job listings to applicants.

Resources to help you manage accredited logos

How to manage accredited logos in NHS Jobs - user guide (PDF: 223KB)

Watch our video on how to manage accredited logos on YouTube

Manage contract templates

Learn how to manage contract templates to use when issuing a contract to successful applicants.

Resources to help you manage contract templates

How to manage contract templates in NHS Jobs - user guide (PDF: 796KB)

Watch our video on how to manage your contract templates in NHS Jobs on YouTube

Manage supporting documents

Learn how to manage supporting documents to use when making an offer to successful applicants.

Resources to help you manage supporting documents

How to manage supporting documents in NHS Jobs - user guide (PDF: 325KB)

Watch our video on how to manage supporting documents in NHS Jobs on YouTube

Manage approvals

Learn how to manage approvers to review a job listing before it can be published to applicants.

Resources to help you manage approvals

How to setup approvals in NHS Jobs - user guide (PDF: 267KB)How to approve or reject an approval in NHS Jobs - user guide (PDF: 396KB)How to respond to a rejected approval in NHS Jobs - user guide (PDF: 414KB)

Create, change and reuse a job listing

Learn how to create, change, reuse and publish a job listing to applicants.

Resources to help you create, change, reuse and publish a job listing

How to create and publish a job listing in NHS Jobs - user guide (PDF: 3.56MB)How to change and republish a job listing in NHS Jobs - user guide (PDF: 334KB)How to reuse a published job listing in NHS Jobs - user guide (PDF: 389KB)

Watch our video on how to create a job listing in NHS Jobs on YouTube

Watch our video on how to reuse or amend a published job listing in NHS Jobs on YouTube

Create and publish an Electronic Staff Record (ESR) job listing in NHS Jobs

Learn how to create and publish an Electronic Staff Record (ESR) job listing in NHS Jobs. For users of the ESR system integration to NHS Jobs only.

Resources to help you create and publish an ESR job listing in NHS Jobs

How to create and publish an ESR job listing in NHS Jobs - user guide (PDF: 586KB)

Watch our video on how to create a job listing in NHS Jobs using ESR on YouTube

Create and publish an Applicant Tracking System (ATS) job listing in NHS Jobs

Learn how to create and publish an Applicant Tracking System (ATS) job listing in NHS Jobs. For users of an ATS and integration to NHS Jobs only.

Resources to help you create and publish an ATS job listing in NHS Jobs

How to create and publish an ATS job listing in NHS Jobs - user guide (PDF: 400KB)

Watch our video on how to create and publish a ATS job listing in NHS Jobs on YouTube

Search for a job listing and applicant

Learn how to search for a job listing and applicant for published vacancies.

Resources to help you search for a job listing and applicant

How to search for a job listing in NHS Jobs - user guide (PDF: 260KB)
How to search for an applicant in NHS Jobs - user guide (PDF: 277KB)

How jobseekers can find your advert

Jobseekers will be able to search for vacancies using the current NHS Jobs service. Vacancies uploaded in the new NHS Jobs service will continue to appear in search results as normal.

If a jobseeker decides to apply for one of your roles, they’ll be automatically directed to the new NHS Jobs service to apply.

The two sites will run alongside each other and this will not affect your ability to recruit.

The NHS Jobs team has automated the two systems. This means once a vacancy is created it is available on both versions of the system.

Score applications

Learn how to score applications online before selecting your shortlist. If you're scoring applications offline, this user video and video is not applicable.

Resources to help you score applications online

How to score applications in NHS Jobs - user guide (PDF: 983KB)

Watch our video on how to score applications in NHS Jobs on YouTube

Shortlist applicants

Learn how to shortlist your applicants before inviting them to interview.

Resources to help you shortlist applicants

How to shortlist applicants in NHS Jobs - user guide (PDF: 864KB)

Watch our video on how to shortlist applicants in NHS Jobs on YouTube

Invite to interview

Learn how to invite your shortlisted applicants to interview and manage their responses.

Resources to help you invite your shortlisted applicants to interview

How to invite to interview using NHS Jobs - user guide (PDF: 1.69MB)

Watch our video on how to invite to interview in NHS Jobs on YouTube

Make a job offer

Learn how to make a job offer to applicants and manage their response.

Resources to help you make a job offer to applicants

How to make a job offer in NHS Jobs - user guide (PDF: 1.16MB)

Watch our video on how to make an offer in NHS Jobs on YouTube

Give a reference

Learn how to give a reference online.

Resources to help you give a reference

How to give a reference in NHS Jobs - user guide (PDF: 733KB)

Pre-employment checks

Learn how to complete an applicant's pre-employment checks online once they have accepted a job offer.

Resources to help you complete an applicant's pre-employment checks

Issue contracts

Learn how to issue a contract to applicants and manage their response.

Resources to help you issue a contract to applicants

How to issue a contract in NHS Jobs - user guide (PDF: 1.13MB)

Watch our video on how to issue contracts in NHS Jobs on YouTube

End recruitment

Learn how to end a recruitment and only show active jobs on the employer dashboard.

Resources to help you end a recruitment

How to end a recruitment in NHS Jobs - user guide (PDF: 305KB)

Watch our video on how to end a recruitment in NHS Jobs on YouTube

Contact and support

For help and support with using the new NHS jobs system, you can contact the NHS Jobs team by:

Telephone: 0300 330 1013
Email: nhsbsa.nhsjobs@nhsbsa.nhs.uk

We're available Monday to Friday between 8am and 6pm, Saturday between 9am and 3pm and we are closed over bank holidays.Find out about call charges