Help and support for employers

We've published a range of information and resources to support employers with the new NHS Jobs service.

Latest system release information

This is the latest system release information for the NHS Jobs service:

Release information for September 2022NHS Jobs system release for employers - 01 September 2022 (PDF: 370KB)

Release information for July 2022NHS Jobs system release for employers - 05 July 2022 (PDF: 87.6KB)
Release information for May 2022

NHS Jobs system release for employers - 30 May 2022 (PDF: 89.8KB)NHS Jobs system release for employers - 3 May 2022 (PDF: 101KB)

Release information for August 2020

As of Friday 21 August 2020:

system administrator has been renamed to super user
recruitment manager has changed to recruitment administrator

NHS Jobs system release for employers - 13 August 2020 (PDF: 5.88KB)NHS Jobs system release for employers - 7 August 2020 (PDF: 8.33KB)

Watch our video of our system release for employers for August 2020 on YouTube

Release information for July 2020

NHS Jobs system release for employers - 9 July 2020 (PDF: 66KB)NHS Jobs system release for employers - 23 July 2020 (PDF: 7.48KB)NHS Jobs system release for employers - 30 July 2020 (PDF: 6.66KB)

Release information for June 2020

NHS Jobs system release for employers - 18 June 2020 (PDF:85KB)

Watch our video of our system release for employers for June 2020 on YouTube

Access your account

Resources to help you access your account

How to use the employer hub in NHS Jobs - user guide (PDF: 182KB)

Watch our video on how to use the employer hub in NHS Jobs on YouTube

How to sign in to your account and reset your password in NHS Jobs - user guide (PDF: 202KB)

Watch our video on how to sign in to your account and reset a password in NHS Jobs on YouTube

Manage your organisations account

Resources to help you manage your organisations account.

The employer dashboard

How to use the employer dashboard in NHS Jobs - user guide (PDF: 281KB)

Watch our video on how to use the employer dashboard in NHS Jobs on YouTube

Manage users

How to manage users in NHS Jobs - user guide (PDF: 683KB)How to view which tasks each role can do in NHS Jobs - user guide (PDF: 515KB)

Watch our video on how to manage users in NHS Jobs on YouTube

Manage departments

How to manage departments in NHS Jobs - user guide (PDF: 334KB)

Watch our video on how to manage departments in NHS Jobs on YouTube

Manage at risk applicants

How to manage at risk applicants in NHS Jobs - user guide (PDF: 279KB)

Watch our video on how to manage at risk applicants in NHS Jobs on YouTube

Manage accredited logos

How to manage accredited logos in NHS Jobs - user guide (PDF: 201KB)

Watch our video on how to manage accredited logos in NHS Jobs on YouTube

Manage Key Performance Indicators (KPIs)

How to manage your Key Performance Indicators (KPIs) in NHS Jobs - user guide (PDF: 450KB)

Watch our video on how to manage your Key Performance Indicators (KPIs) in NHS Jobs on YouTube

Manage offer letter templates

How to manage offer letter templates in NHS Jobs - user guide (PDF: 571KB)

Watch our video on how to manage offer letter templates in NHS Jobs on YouTube

Manage contract templates

How to manage contract templates in NHS Jobs - user guide (PDF: 603KB)

Watch our video on how to manage contract templates in NHS Jobs on YouTube

Manage supporting documents

How to manage supporting documents in NHS Jobs - user guide (PDF: 344KB)

Watch our video on how to manage supporting documents in NHS Jobs on YouTube

Manage approvals

How to manage approvals in NHS Jobs - user guide (PDF: 188KB)

Watch our video on how to manage approvals in NHS Jobs on YouTube

Manage Welsh listings

How to manage Welsh listings in NHS Jobs - user guide (PDF: 180KB)

Watch our video on how to manage Welsh listings in NHS Jobs on YouTube

Manage the overview of your organisation template

How to manage the overview of your organisation template - user guide (PDF: 256KB)

Watch our video on how to manage the overview of your organisation template

Notifications, labels and statuses

Resources to help you understand system notifications, labels and statuses.

NotificationsEmail notifications in NHS Jobs (PDF: 107KB)

Labels:Applicant labels in NHS Jobs (PDF: 61KB)

StatusesEmployer statuses in NHS Jobs (PDF: 96KB)Applicant statuses in NHS Jobs (PDF: 73KB)

Create and publish a job listing

Resources to help you create and publish a job listing.

Add the job title and reference number

How to create a job listing in NHS Jobs - Add the job title and reference number - user guide (PDF: 441KB)

Add the details of the job

How to create a job listing in NHS Jobs - Add the details of the job - user guide (PDF: 1.2MB)How to add multiple locations to a job listing created in a third party ATS - user guide (PDF: 518KB)

Add the ESR Position

How to create a job listing in NHS Jobs - ESR Position - user guide (PDF: 604KB)

Watch our video on how to create an ESR job listing in NHS Jobs on YouTube

Add the job advert

How to create a job listing in NHS Jobs - Add the job advert - user guide (PDF: 1.25MB)

Add additional questions

How to create a job listing in NHS Jobs - Add additional questions - user guide (PDF: 1.05MB)

Add the recruitment team

How to create a job listing in NHS Jobs - Add the recruitment team - user guide (PDF: 784KB)

Add the Welsh translation

How to create a job listing in NHS Jobs - Add the Welsh (Cymraeg) translation - user guide (PDF: 319KB)

Publish a job listing

How to create a job listing in NHS Jobs - Publish the job advert - user guide (PDF: 401KB)

Watch our video on how to create a job listing in NHS Jobs on YouTube

How to publish an ATS job listing in NHS Jobs - user guide (PDF: 631KB)

Watch our video on how to publish an ATS job listing in NHS Jobs on YouTube

Respond to a job listing approval

Resources to help you respond to a job listing approval

How to approve or reject a job listing approval in NHS Jobs - user guide (PDF: 455KB)

Watch our video on how to approve or reject an approval in NHS Jobs on YouTube
How to respond to a rejected job listing approval in NHS Jobs - user guide (PDF: 494KB)

Watch our video on how to respond to a rejected job listing approval in NHS Jobs on YouTube

Set up and manage a rolling recruitment

Resources to help you set up and manage a rolling recruitment.

How to set up a rolling recruitment In NHS Jobs - user guide (PDF: 599KB)

Watch our video on how to set up a rolling recruitment in NHS Jobs on YouTube

How to transfer an applicant to a copied listing for a rolling recruitment in NHS Jobs - user guide (PDF: 582KB)
Watch our video on how to transfer an applicant to a copied listing for a rolling recruitment in NHS Jobs on YouTube

Search your organisations account

Resources to help you search your organisations account.

How to search for a job listing in NHS Jobs - user guide (PDF: 240KB)

Watch our video on how to search for a job listing in NHS Jobs on YouTube

How to search for an applicant in NHS Jobs - user guide (PDF: 338KB)

Watch our video on how to search for an applicant in NHS Jobs on YouTube

Manage a job listing

Resources to help you manage a job listing.

How to add an offline applicant to a job listing in NHS Jobs - user guide - (PDF: 501KB)

Watch our video on how to add an offline applicant to a job listing in NHS Jobs on YouTube

How to copy an application to another job listing within an organisation in NHS Jobs - user guide (PDF: 551KB)

Watch our video on how to copy an application to another job listing within an organisation in NHS Jobs on YouTube

How to change and republish a job listing in NHS Jobs - user guide (PDF: 445KB)

Watch our video on how to change and republish a job listing in NHS Jobs on YouTube

How to remove a job listing in NHS Jobs - user guide (PDF: 391KB)

Watch our video on how to remove a job listing in NHS Jobs on YouTube

How to reuse a published job listing in NHS Jobs - user guide (PDF: 438KB)

Watch our video on how to reuse a published job listing in NHS Jobs on YouTube
How to delete a draft job listing in NHS Jobs - user guide (PDF: 215KB)

Watch our video on how to delete a draft job listing in NHS Jobs on YouTube

Score applications and shortlist applicants

Resources to help you score applications and shortlist applicants.

How to score applications in NHS Jobs - user guide (PDF: 1.20MB)

Watch our video on how to score applications in NHS Jobs on YouTube
How to shortlist applicants for interview in NHS Jobs - user guide (PDF: 912KB)

Watch our video on how to shortlist applicants for interview in NHS Jobs on YouTube

Invite applicants to interview

Resources to help you invite applicants to interview.

How to invite your shortlist to interview in NHS Jobs - user guide (PDF: 1.32MB)

Watch our video on how to invite your shortlist to interview in NHS Jobs on YouTube
How to manage interviews in NHS Jobs - user guide (PDF: 1.15MB)

Watch our video on how to manage interviews in NHS Jobs on YouTube

Make and manage a job offer

Resources to help you make and manage a job offer.

How to make a job offer in NHS Jobs - user guide (PDF: 966KB)

Watch our video on how to make a job offer in NHS Jobs on YouTube
How to manage a job offer in NHS Jobs - user guide (PDF: 431KB)

Watch our video on how to manage a job offer in NHS Jobs on YouTube

Complete pre-employment checks

Resources to help you complete pre-employment checks.

References

How to complete a reference check in NHS Jobs - user guide (PDF: 702KB)

Watch our video on how to complete a reference check in NHS Jobs on YouTube

How to complete a referee check in NHS Jobs - user guide (PDF: 613KB)

Watch our video on how to complete a referee check in NHS Jobs on YouTube
How to confirm a reference check in NHS Jobs - user guide (PDF: 378KB)

Watch our video on how to complete a reference check in NHS Jobs on YouTube

Home addressHow to complete a home address check in NHS Jobs - user guide (PDF: 453KB)

Watch our video on how to complete a home address check in NHS Jobs on YouTube

IdentityHow to complete an identity check in NHS Jobs - user guide (PDF: 736KB)

Watch our video on how to complete an identity check in NHS Jobs on YouTube

Inter Authority Transfer (IAT)How to complete an Inter Authority Transfer (IAT) response in NHS Jobs - user guide (PDF: 484KB)

Watch our video on how to complete an Inter Authority Transfer (IAT) check in NHS Jobs on YouTube

Right to work in the UKHow to complete a right to work in the UK check in NHS Jobs - user guide (PDF: 1.47MB)

Watch our video on how to complete a right to work in the UK check in NHS Jobs on YouTube

QualificationsHow to complete a qualification check in NHS Jobs - user guide (PDF: 754KB)

Watch our video on how to complete a qualification check in NHS Jobs on YouTube

Professional registrationsHow to complete a professional registration check in NHS Jobs - user guide (PDF: 908KB)

Watch our video on how to complete a professional registration check in NHS Jobs on YouTube

Disclosure and Barring Service (DBS)How to complete a Disclosure and Barring Service (DBS) check in NHS Jobs - user guide (PDF: 767KB)

Watch our video on how to complete a Disclosure and Barring Service (DBS) check in NHS Jobs on YouTube

Healthcare Professional Alert Notice (HPAN)How to complete a Healthcare Professional Alert Notice (HPAN) check in NHS Jobs - user guide (PDF: 589KB)

Watch our video on how to complete a Healthcare Professional Alert Notice (HPAN) check in NHS Jobs on YouTube

Occupational healthHow to complete an occupational health check in NHS Jobs - user guide (PDF: 612KB)

Watch our video on how to complete an occupational health check in NHS Jobs on YouTube

Issue and manage a contract

Resources to help you issue and manage a contract.

How to issue a contract in NHS Jobs - user guide (PDF: 633KB)

Watch our video on how to issue a contract in NHS Jobs on YouTube
How to manage a contract in NHS Jobs - user guide (PDF: 526KB)

Watch our video on how to manage a contract in NHS Jobs on YouTube

End a recruitment

Resources to help you end a recruitment.

How to end a recruitment in NHS Jobs - user guide (PDF: 460KB)

Watch our video on how to end a recruitment in NHS Jobs on YouTube

Run a report

Resources to help you run a report.

Introduction to reporting

Introduction to reporting in NHS Jobs - user guide (PDF: 818KB)

Watch our video on the introduction to reporting in NHS Jobs on YouTube

Export applications and listing data

How to run the export of applications and listing data report in NHS Jobs - user guide (PDF: 382KB)

Watch our video on how to run the export of applications and listing data report in NHS Jobs on YouTube

Equal opportunities

How to run the equal opportunities report in NHS Jobs - user guide (PDF: 550KB)

Watch our video on how to run the equal opportunities report in NHS Jobs on YouTube

Equal opportunities progress

How to run the equal opportunities progress report in NHS Jobs - user guide (PDF: 387KB)

Watch our video on how to run the equal opportunities progress report in NHS Jobs on YouTube

Equal opportunities for a specific job

How to run the equal opportunities for a specific job report in NHS Jobs - user guide (PDF: 336KB)

Watch our video on how to run the equal opportunities for a specific job report in NHS Jobs on YouTube

Vacancy numbers

How to run the vacancy numbers report in NHS Jobs - user guide (PDF: 501KB)

Watch our video on how to run the vacancy numbers report in NHS Jobs on YouTube

Time taken to hire

How to run the time taken to hire report in NHS Jobs - user guide (PDF: 379KB)

Watch our video on how to run the time taken to hire report in NHS Jobs on YouTube

Vacancy bulletin

How to run the vacancy bulletin report in NHS Jobs - user guide (PDF: 425KB)

Watch our video on how to run the vacancy bulletin report in NHS Jobs on YouTube

Contact and support

For help and support with using the new NHS jobs system, you can contact the NHS Jobs team by:

Telephone: 0300 330 1013
Email: nhsbsa.nhsjobs@nhsbsa.nhs.uk

We're available Monday to Friday between 8am and 6pm, Saturday between 9am and 3pm and we are closed over bank holidays.Find out about call charges