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NHS Business Services Authority publishes its End of Year Report 2019-20

NHS Business Services Authority (NHSBSA) has been responding to a national call for support during the coronavirus pandemic, working in partnership to stand up over 20 additional services since March 2020.

Allison Newell, Deputy CEO and Executive Director for Strategy, Performance and Business Development at NHSBSA, said: “We are the NHS delivering for the NHS. We’ve done all this while focusing on our customers, ensuring we continue to work towards our vision to be the delivery partner of choice for the NHS.

“So, although a little later in the year than usual, you can now see our End of Year report for 2019-20. This looks back at our performance last year. Our achievement is really down to how all staff have collaborated and worked together. We couldn’t have done this without them!

“The work we’ve delivered in 2019/20 puts us in a strong position for achieving our commitments, aims and ambitions over the coming year and beyond.”

Highlights of the End of Year Report include:

  • developing the new NHS Learning Support Fund (LSF) arrangements, with 40,000 nurses registering in the first 48 hours
  • providing a National Supply Disruption Response (NSDR) service to identify and communicate potential medicine and devices supply issues to the pharmacy community
  • making over 12.3m payments to pharmacists, dentists and others
  • processing over 13.2m other transactions such as applications for European Health Insurance Cards (EHIC), medical exemption certificates and learning support fund submissions
  • responding to over 3.2m calls and almost one million emails via our contact centre
  • processing over 1.1bn prescription item

As well as this, NHSBSA has also started the delivery of two new services:

  • Healthy Food Schemes (incorporating healthy foods, nursery milk and school fruit and vegetables)
  • Former British Child Migrant Payment Scheme – supporting 3,057 beneficiaries as at the end of March 2020

You can read the End of Year Highlights Report 2019-20. There is also a short animation which gives a quick overview of some of our achievements.