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NHS Pensions newsletter emails going to junk mail

We’ve been made aware that a number of our emails are being delivered as junk mail.

This issue is affecting our monthly NHS Employer Update and other employer and member newsletters, which are sent using the email delivery platform mailchimp. Following the recent update to NHSmail, an increased number of emails sent via platforms such as mailchimp appear to be arriving in junk mail folders. This issue is affecting a number of NHS organisations and we are liaising with NHS Digital to try and resolve the issue.

Emails sent to individual employers and members, for example from our contact centre or teams within NHS Pensions do not appear to be affected.

The latest Employer Update was sent on Monday 9 November 2020. If you have not received it or you are expecting an email from us that has not arrived, please check your junk mail folder.

You can also find previous copies of our monthly Employer Update for the last year in the Technical Guidance section of our Employer Hub.