This accessibility statement applies to Check a Remediable Service Statement delivery date website.
This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard or speech recognition software (Voice Control and Dragon)
- listen to most of the website using a screen reader (including the most recent version of NVDA, JAWS and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible. For example, some page URLs do not match the associated page titles. This can make navigation less clear and predictable and may be confusing for users who rely on assistive technologies or consistent patterns to understand their location within the site.
Feedback and contact information
Contact us if you need information about this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille. We’ll consider your request and get back to you within 5 working days.
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us using the same email address:
Email: [email protected]
This email address is only for accessibility queries. It is not for technical queries or IT problems. If you have a query that is not about accessibility, you can contact us by using our online form - Contact NHS Pensions - NHSBSA
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The NHSBSA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Users may find it difficult to understand or trust page navigation when the URL does not match the page title. In some cases, the current URL patterns do not align with the visible page title. This mismatch can cause confusion, particularly for users who rely on assistive technologies or consistent cognitive cues to navigate content. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose in Context).
We plan to fix this issue. When we publish new content, we’ll make sure it meets accessibility standards.
Content that’s not within the scope of the accessibility regulations
Features, Structural Elements and ARIA
Many features on the website need to be accessibility reviewed to make sure they work correctly for users with access needs. The structure of the website screens needs to be reviewed to make sure they meet accessibility guidelines.
The use of Accessible Rich Internet Applications (ARIA) on the website needs to be reviewed to make sure they meet accessibility guidelines.
Although these do not fail WCAG 2.2 success criteria, we aim to review these areas. This will make sure we meet all accessibility standards on our website.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.2 ‘AA’ standard.
Our accessibility compliance statement will be reviewed regularly. Every newly released website will be designed, built, and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was originally prepared on 26 May 2026. It was last reviewed on 1 June 2026.
This website was last tested on 22 May 2026 against the WCAG 2.2 AA standard.
The test was carried out by the NHSBSA test and development teams. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.
We tested all the website screens to meet ‘AA’ WCAG 2.2 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA, JAWS and Voice Control) and standards checklists.
We run representative user journey tests through speech recognition software (Dragon and VoiceOver).
These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.