The table below shows our recent monthly performance for pension award processing:
All work areas are starting to reflect positively following the introduction of the Work Management Tool with all area’s seeing a reduction in work on hand
Our sub award plan remains on track, practitioner awards now have less than 100 outstanding whilst the Officers plan has also continued to see a reduction over the last month. We still anticipate full recovery by the end of August 2018.
We are nearly through our peak processing period for Awards. We received approx 2,400 pension applications for people retiring on the same day and we are pleased to say these are nearly complete.
We are also pleased that as the work situation is improving this has meant less call referrals through to us this period. This means that the administrators have been able to focus their attention on production and as such improve our position further.
We mentioned las tmonth that we are expecting some system downtime that will affect employers access to Pensions Online (POL) as we start the process to integrate the pensioner administration and payroll activity into the end to end service.
There will be some disruption to the POL service during April and May and very likely these outages will be at short notice which unfortunately is unavoidable. Compendia, the pensions processing system, will also be unavailable at the same time which means that the average number of awards processed during these months may be slightly less. Be assured we are taking all steps to minimise any impact on our customers. We will post messages to the POL homepage as we know more.