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Accessibility statement for Buy an NHS Prescription Prepayment Certificate

This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some buttons on the website do not have visible text that clearly describes the destination, purpose, function, or action that will occur if clicked. This may be confusing for users with screen readers.
  • The card payment screens have issues with some fields and error handling that may be confusing for users with screen readers.
  • Tab indexing for some screen elements are incorrect. This may cause confusion to users with screen readers to navigate pages in DOM order and not tab order.
  • It’s not possible to navigate the website using speech recognition software.
  • The feedback survey attached to the site does not meet accessibility standards.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone:  0191 203 5318

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone:  0191 203 5318

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

You can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone:  0191 203 5318

We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 203 5318.

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some buttons on the website do not have visible text that clearly describes the destination, purpose, function, or action that will occur if clicked. This may be confusing for users with screen readers. This does not meet WCAG 2.1 success criterion 4.122 (Name, Role, Value). We plan to fix this by September 2020.
     
  • When using VoiceOver screen reader, the expiry year date field on the “Enter card details” screen is not read out by the screen reader. This may cause confusion to screen reader users when entering their card details on the payment screens. This does not meet WCAG 2.1 success criterion 4.122 (Name, Role, Value). We plan to fix this by September 2020.
     
  • Tab indexing for some screen elements are incorrect. This may cause confusion to users with screen readers to navigate pages in DOM order and not tab order. This does not meet WCAG 2.1 success criterion 2.4.3 (Focus Order). We plan to fix this by September 2020.
     
  • It’s not possible to navigate the website using speech recognition software.mThis does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages). We plan to fix this by December 2019.
     
  • The feedback survey attached to the site does not meet accessibility standards. We plan to either fix or replace it with an accessible feedback service by December 2019.

Disproportionate burden

Identification of errors on the card payment screens differ to errors on other screens of the website as these are provided by an external third party system – Capita Pay360.

This fails WCAG 3.3.1 (Error Identification). As the payment screens we use are externally built we have raised this with our provider (Capita Pay360) and asked that they make improvements so that it meets WCAG standards.

We’ve assessed the cost of fixing these issues with the card payment screens. We believe that replacing this process now would be a disproportionate burden within the meaning of the accessibility regulations. We will be replacing this provider by January 2020.

Content that’s not within the scope of the accessibility regulations

Not applicable

How we tested this website

This website was last tested on 27 August 2019 by the NHS Business Services Authority test and front end development team.

We tested our main website platform.

We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & VoiceOver) and standards checklists.

These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance. 

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

This statement was prepared on 13 September 2019. It was last updated on 20 September 2019.