This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website are not fully accessible:
- When using NVDA screen reader, if an error occurs the whole page content is read, not just the error summary.
- PDF documents are not fully accessible to screen reader software.
- The feedback survey attached to the site does not meet accessibility standards.
- You cannot navigate the website using speech recognition software.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:
Phone: 0191 203 5318
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Phone: 0191 203 5318
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
You can contact us by:
Phone: 0191 203 5318
We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 0191 203 5318.
Technical information about this website’s accessibility
NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- On some pages, when using NVDA screen reader, if an error occurs the whole page content is read, not just the error summary.This does not meet WCAG 2.1 success criterion 3.3.1 (Error Identification). We plan to fix this by December 2019.
- The feedback survey attached to the site does not meet accessibility standards. We plan to either fix or replace it with an accessible feedback service by December 2019.
- It’s not possible to navigate the website using speech recognition software. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages). We plan to fix this by December 2019.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our older PDFs do not meet accessibility standards. For example, they may not be structured in a way that is accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role Value).
The PDFs included in this service are not essential to providing our services. They are an alternative method of applying if a user does not want to apply online.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or documents we publish will meet accessibility standards.
How we tested this website
This website was last tested on 9 September 2019 by the NHS Business Services Authority test and front end development team.
We tested our main website platform.
We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & Voice Over) and standards checklists.
These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
This statement was prepared on 12 September 2019. It was last updated on 20 September 2019.