This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website aren’t fully accessible:
- Some of our online forms are difficult to navigate using just a keyboard.
- Some skip to main content links may be duplicated.
- Some links, headings and labels are not descriptive.
- Errors are not read as an alert to screen readers.
- Link focus outline contrast does not meet the minimum standard.
- CSV files have not been tested.
- NHS Business Services Logo does not have a correct alternative text.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:
Phone: 0191 203 5318
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Phone: 0191 203 5318
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
You can contact us by:
Phone: 0191 203 5318
We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 0191 203 5318.
Technical information about this website’s accessibility
NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-compliance with the accessibility regulations
- Some images do not have a text alternative, so the information in them isn’t available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).We plan to add text alternatives for all images by October 2019.
Navigation and accessing information
- Some links are not descriptive. This does not meet success criterion 2.4.4 Link Purpose (In Context)
- Some headings and labels are not descriptive. This does not meet success criterion 2.4.6 Headings and Labels
- Some errors are identified but not described in user text. This does not meet success criterion 3.3.1 Error Identification
- Focus order may not be correct on some pages. This does not meet success criterion 2.4.3 Focus Order
- Some navigation is not consistent. This does not meet success criterion 3.2.3 Consistent Navigation
We plan to fix all the raised issues by end of October 2019.
- CSV downloaded as part of the application feature does not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
- Some of our documents are essential to providing our services. For example, we have CSV file with information which is being used by the admin team. We plan to test CSV by end of October 2019.
Content that’s not within the scope of the accessibility regulations
How we tested this website
This website was tested on 5 September 2019 by the NHS Business Services Authority test and front end development team.
We tested our main website platform.
We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & Voice Over) and standards checklists.
These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
This statement was prepared on 12 September 2019. It was last updated on 20 September 2019