Pensions Online (POL) and our operating system (Compendia) went offline from 6pm on 24 May 2018 and will be available again from 10am on Monday 4 June. This is while we carry out the integration of pensioner data into our Compendia system ready for us to take over the full end to end service. These services will be phased in from our previous supplier over the next few weeks with NHS Pensions operating the full service from early July.
During this period, our administrators also have no access, which means we won’t be able to process pension events, update members’ records or adequately deal with queries. We have a recovery plan in place to minimise the impact on this downtime when the systems are back online after 4 June.