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Update on NHS Pensions coronavirus (COVID-19) response

In response to the coronavirus (COVID-19) outbreak, we have taken, and continue to take, proactive steps to ensure we support members, employers and colleagues. As we implemented social distancing in the workplace and set up colleagues to effectively work at home, we prioritised business areas most directly linked to pensioner payments including retirement applications, bereavement applications and the processing of pensions to current and retiring pensioners.  

As a result, you may have noticed some disruption to our other services, however, we have worked hard to limit this impact.  

Additionally, we have worked on emergency legislation and the temporary suspension of some of the regulations governing the administration of NHS Pensions. Our helpline colleagues have handled an increased number of enquiries, for NHS Pensions and other NHSBSA services directly linked to supporting the NHS’ frontline. We’ve also introduced a number of easements and changes to processes to proactively support employers administering the NHS Pension scheme, as we know many employers have implemented new working practices as a result of the outbreak.  

This week we anticipate our teams returning to full capacity with all colleagues working from home. It may be a few weeks before all of our services return to normal, but we assure you of our commitment to keep any disruption to an absolute minimum.  

We thank you for your patience and for your continued efforts to deliver vital healthcare services at this critical time.