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Using the employer pensions scan query email account

During COVID-19 we have introduced a number of measures and easements to support employers at this time.

One of these was a new email account for employers to send certain forms to where other methods are no longer suitable.

Recently the team managing the email account have noticed an increase in employer queries being sent to the account rather than forms.

Please continue to send queries directly to

Changes from 1 April 

Please note that the email for employer pension queries will be changing. From 1 April employer queries should be sent to