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Accessibility statement for the Healthy Start website

This accessibility statement applies to the Healthy Start website.

This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent version of NVDA / VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, as:

  • some text elements do not have sufficient colour contrast against the background
  • some links are duplicated and visit the same URL
  • some text appears to be a heading but is not configured as a heading 
  • some content appears in the footer when JavaScript is disabled
  • you will not be able to navigate the menu on mobile devices with JavaScript disabled
  • when using a mobile device the menu button overlaps the banner
  • you may not be able to navigate most of the website using speech recognition software

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

We’ll consider your request and get back to you in 5 working days.

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us

For all queries not accessibility related, you can contact us by:

Email:  nhsbsa.applyforhealthystart@nhsbsa.nhs.uk

Technical information about this websites accessibility

The NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

A text element does not have sufficient contrast between text in the foreground and background colours behind it in accordance with the contrast ratio threshold. This fails WCAG success criterion 1.4.3 (Contrast).

Adjacent links which go to the same URL do not describe the same purpose in order to prevent user confusion. This fails WCAG success criterion 2.4.9 (Link Purpose).

A text element appears to be a heading but is not a heading element. This fails WCAG success criterion 4.6 (Headings and Labels).

A text element appears in the footer when JavaScript is disabled which when receiving focus does not preserve meaning and operability. This fails WCAG success criterion 2.4.3 (Focus Order).

There is no way to locate some web pages within the menu dropdown on mobile devices with JavaScript disabled. This fails WCAG success criterion 2.4.5 (Multiple Ways).

It’s not possible to navigate all of the website using speech recognition software. This fails WCAG success criterion 4.1.2 (Name, Role, Value) and 4.1.3 (Status Messages).

We plan to fix all of these accessibility issues by March 2022. When we publish new content we’ll make sure it meets accessibility standards.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Our PDF documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. By March 2022, we plan to either fix these or replace them with accessible HTML pages.

What were doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every 6 months. Every new released website will be designed, built, and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on 16 March 2021. It was last reviewed on 30 September 2021.

This website was last tested on 15 March 2021. The test was carried out by the NHSBSA test team.

We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA or VoiceOver) and standards checklists.

These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.