This accessibility statement applies to users who advertise and recruit for job vacancies on the NHS Jobs website.
This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader (including the most recent versions of VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- users are not able to change colours, contrast levels and fonts
- the structure of all the pages throughout the NHS Jobs website may cause confusion for those using assistive technology
- some screens within the NHS Jobs website are not accessible for those who use assistive technology
- the PDF documents downloaded from the NHS Jobs website are not accessible for those who use assistive technology
- the PDF documents uploaded to the NHS Jobs website are not accessible for those who use assistive technology
- there is a colour contrast issue on the FAQ section on the employer hub page
- users may not be able to navigate most of the NHS Jobs website using speech recognition software
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:
Email: nhsbsa.accessibility@nhs.net
We’ll consider your request and get back to you in 5 working days.
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: nhsbsa.accessibility@nhs.net
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us
For all queries not accessibility related, you can contact us by:
Email: nhsbsa.nhsjobs@nhsbsa.nhs.uk
Technical information about this website’s accessibility
NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Users are not able to change colours, contrast levels and fonts. This fails WCAG success criterion 1.4.3 (Contrast).
The structure of all the pages throughout the NHS Jobs website may cause confusion for those using assistive technology. This may lead to confusing or inaccurate screen reader output. This fails WCAG success criterion 1.3.1 (Info and Relationships).
Some screens within the NHS Jobs website are not accessible for those who use assistive technology. The design may cause confusion and users could perform actions without fully being aware of full screen content. This fails WCAG success criterion 1.3.1 (Info and Relationships).
PDF documents downloaded from the NHS Jobs website are not accessible for those who use assistive technology. They fail WCAG Success Criterion 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence) and 2.4.3 (Focus Order).
PDF documents uploaded to the NHS Jobs website are not accessible for those who use assistive technology. They fail WCAG Success Criterion 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence) and 2.4.3 (Focus Order).
There is a colour contrast issue on the FAQ section on the employer hub page. This means that content may be invisible to users who have what we commonly refer to as colour blindness. This fails WCAG success criterion 1.4.3 (Contrast).
We plan to fix these accessibility issues by March 2021. When we publish new content we'll make sure it meets accessibility standards.
Users may not be able to navigate most of the NHS Jobs website using speech recognition software. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) and 4.1.3 (Status Messages).
We plan to test speech recognition by April 2021. When we publish new content we'll make sure it meets accessibility standards.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By March 2021, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish after March 2021 will meet accessibility standards.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Our accessibility compliance statement will be reviewed every 6 months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was prepared on 17 September 2019. It was last reviewed on 18 December 2020.
This website was last tested on 9 December 2020. The test was carried out by NHSBSA test and front end development teams.
We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools and then we manually test with screen readers (VoiceOver) and standards checklists.
The checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.