Accessibility statement for NHS Jobs – Employers

This accessibility statement applies to users who advertise and recruit for job vacancies on the NHS Jobs website.

This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

zoom in up to 400% without the text spilling off the screen
navigate most of the website using just a keyboard
listen to most of the website using a screen reader (including the most recent versions of VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, as:

users are not able to change colours, contrast levels and fonts
the structure of all the pages throughout the NHS Jobs website may cause confusion for those using assistive technology
some screens within the NHS Jobs website are not accessible for those who use assistive technology
users may not be able to navigate most of the NHS Jobs website using speech recognition software
the PDF documents downloaded from the NHS Jobs website are not accessible for those who use assistive technology
the PDF documents uploaded to the NHS Jobs website are not accessible for those who use assistive technology
there is a colour contrast issue on the FAQ section on the employer hub page

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:

Email: nhsbsa.accessibility@nhs.net

We’ll consider your request and get back to you in 5 working days.

This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us

For all queries not accessibility related, you can contact us by:

Email: nhsbsa.nhsjobs@nhsbsa.nhs.uk

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Users are not able to change colours, contrast levels and fonts. This does not meet WCAG success criterion 1.4.3 (Contrast). We plan to fix this by December 2020.
The structure of all the pages throughout the NHS Jobs website may cause confusion for those using assistive technology. This may lead to confusing or inaccurate screen reader output. This does not meet WCAG success criterion 1.3.1 (Info and Relationships). We plan to fix this by December 2020.
Some screens within the NHS Jobs website are not accessible for those who use assistive technology. The design may cause confusion and users could perform actions without fully being aware of full screen content. This does not meet WCAG success criterion 1.3.1 (Info and Relationships). We plan to fix this by December 2020.
PDF documents downloaded from the NHS Jobs website are not accessible for those who use assistive technology. They do not meet WCAG Success Criterion 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence) and 2.4.3 (Focus Order). We plan to fix this by December 2020.
PDF documents uploaded to the NHS Jobs website are not accessible for those who use assistive technology. They do not meet WCAG Success Criterion 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence) and 2.4.3 (Focus Order). We plan to fix this by December 2020.
Users may not be able to navigate most of the NHS Jobs website using speech recognition software. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) and 4.1.3 (Status Messages). We plan to fix this by December 2020.
There is a colour contrast issue on the FAQ section on the employer hub page. This means that content may be invisible to users who have what we commonly refer to as colour blindness. This does not meet WCAG success criterion 1.4.3 (Contrast). We plan to fix this by December 2020.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

Not applicable

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish after December 2020 will meet accessibility standards.

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every 6 months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

Preparation of this accessibility statement

This statement was prepared on 17 September 2019. It was last reviewed on 6 October 2020.

This website was last tested on 2 October 2020.The test was carried out by NHSBSA test and front end development teams.

We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave, Lighthouse and Axe accessibility tools and then we manually test with screen readers (VoiceOver) and standards checklists.

The checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.