This accessibility statement applies to the NHSBSA Behaviours and Values Assessment.
This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using the NVDA screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- screen readers may not always announce the purpose of each field as it is tabbed into
- you cannot skip to the main content when using a screen reader
- screen readers will not read out error messages a second time
- some of the buttons and text boxes are not recognised in speech recognition
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
We’ll consider your request and get back to you in 5 working days.
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us
For all queries not accessibility related, you can contact us by:
Email: citizenservicesrecruitment@nhsbsa.nhs.uk
Technical information about this website’s accessibility
The NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
All pages contain Accessible Rich Internet Applications (ARIA) attributes that have not been applied correctly which makes using assistive technology difficult; Screen readers may not always announce the purpose of each field as it is tabbed into. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content), 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels) and 4.1.2 (Name, Role, Value).
No pages have a skip link meaning users are unable to bypass blocks of content that are repeated on multiple web pages. However, there is little getting in the way of navigation. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks).
Error messages are triggered, however not read a second time if the user tries to continue again without fixing the error. This fails WCAG 2.1 success criterion 3.3.1 (Error Identification)
Speech recognition software may not enable a user to go somewhere else on the form This fails WCAG 2.1 success criterion 2.4 (Navigable).
These issues since are within the control and build of the Microsoft Forms application, and currently we are unable to fix. We have request access to the relevant admin area to do this for other applications and will endeavour to do the same for the form.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was prepared on 24 August 2022. It was last reviewed 30 August 2022.
This website was last tested on 2 August 2022. The test was carried out by the NHSBSA test and development teams.
We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA or VoiceOver) and standards checklists.
We run representative user journey tests through speech recognition software (Dragon or Voice Control).
These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.