This accessibility statement applies to the NHSBSA Human Resources Shared Service eLearning website.
This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
We’ve also made the website text as simple as possible to understand.
AbiltyNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- some pages contain missing or inappropriate form labels
- some pages have images that have issues with alternative text which make them difficult to identify with a screen reader
- pages contain empty or missing links
- some pages have no heading structure making it difficult to navigate
- some pages have no page region meaning it’s difficult for users of assistive technologies
- some pages are missing links to word documents
- some pages are missing Accessible Rich Internet Applications (ARIA) attributes
- some ID attributes are not unique
- some pages are difficult to navigate using just a keyboard
- some buttons are empty and do not have accessible names
- some pages do not have sufficient colour contrast
- it may not possible to navigate the eLearning using speech recognition software
- it is not possible to navigate all of the eLearning using screen reader software
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
We’ll consider your request and get back to you in 5 working days
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us
For all queries not accessibility related, you can contact us by:
Email: bsa.hrqueries@nhsbsa.nhs.uk
Technical information about this website’s accessibility
NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility
Certain pages have issues with missing and empty form labels. This fails WCAG 2.1 success criteria 2.4.6 (Headings and Labels), 1.1.1 (Non-text Content), 1.3.1 (Info and Relationships) & 3.3.2 (Labels or Instructions).
Some pages do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content).
Certain pages have issues with missing and empty links. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose).
Some pages do not have headings structure. This fails WCAG 2.1 success criterion 2.4.6 (Headings and Labels).
Some pages have no page regions making the use of assistive technologies difficult. This fails WCAG 2.1 success criterion 1.3.6 (Identify Purpose).
Certain pages have issues with missing and empty links. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose).
All pages contain Accessible Rich Internet Applications (ARIA) attributes that have not been applied correctly which makes using assistive technology difficult. This fails WCAG 2.1 success criteria 1.1.1 (Non-text Content), 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels) and 4.1.2 (Name, Role, Value).
Not all identification attribute values are unique. This fails WCAG 2.1 success criterion 4.1.1 (Parsing).
Some pages cannot be operated with a keyboard only. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard).
The name and role of some elements and buttons are not announced by a screen reader. This fails WCAG 2.1 success criterion 1.3.6 (Identify Purpose).
Some pages do not have sufficient colour contrast. This fails WCAG 2.1 success criterion 1.4.3 (Contrast).
It may not possible to navigate the eLearning using speech recognition software. This fails WCAG 2.1 success criterion 4.1.2 (Name, Role, Value).
It’s not possible to navigate all of the eLearning using screen reader software. This fails WCAG 2.1 success criteria 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages).
When we publish new content, we’ll make sure it meets accessibility standards.
Disproportionate burden
Not applicable.
Content that’s not within the scope of the accessibility regulations
Not applicable.
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was prepared on 13 October 2020. It was last reviewed on 30 September 2021.
This website was last tested on 13 October 2020. The test was carried out by the NHSBSA HR Shared Services Learning Solutions team.
We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave and Axe accessibility tools then manually test with screen readers (NVDA) and standards checklists.
These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.