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Accessibility statement for Challenge your Penalty Charge Notice

This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • Most screens will time out after 30 minutes of inactivity, without giving a warning. This means you would have to restart the process.
  • Some images of exemption certificates have the same alternative text. This means screen readers will not distinguish between different exemption certificates.
  • On some screens, when there’s an error and you select the error link, it will not be highlighted or read out by a screen reader correctly. This means you will not be able to view which part of the screen has an error.
  • You cannot navigate the website using speech recognition software.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

You can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 0191 203 5318.

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Most screens will time out after 30 minutes of inactivity, without giving a warning. This means you would have to restart the process.This does not meet WCAG 2.1 success criterion 2.2.6 (Timeouts). We plan to fix this by September 2020.
     
  • Some images of exemption certificates have the same alternative text. This means screen readers will not distinguish between different exemption certificates.This does not meet WCAG 2.1 success criterion 1.1.1 (Non Text Content). We plan to fix this by December 2019.
     
  • On some screens, when there’s an error and you select the error link, it will not be highlighted or read out by a screen reader correctly. This means you will not be able to view which part of the screen has an error.This does not meet WCAG 2.1 success criterion 3.3.1 (Error Identification). We plan to fix this by December 2019.
     
  • It’s not possible to navigate the website using speech recognition software.This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages). We plan to fix this by December 2019.

Disproportionate burden

Not applicable

Content that’s not within the scope of the accessibility regulations

Not applicable

How we tested this website

This website was tested on 20 September 2019 by the NHS Business Services Authority test and front end development team.

We tested our main website platform.

We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & Voice Over) and standards checklists.

These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance. 

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

This statement was prepared on 20 September 2019. It was last updated on 20 September 2019.