This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website aren’t fully accessible:
- Some of our online forms are difficult to navigate using just a keyboard.
- You cannot skip to the main content when using a screen reader.
- Some links, headings and labels are not descriptive.
- Errors are not read as an alert to screen reader users.
- Link focus outline contrast does not meet the minimum standard.
- Assistive technology users may have difficulty reading a CSV file downloaded as part of the application feature.
- NHS Business Services Authority logo does not have correct alternative text.
- You cannot navigate the website using speech recognition software.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:
Phone: 0191 203 5318
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Phone: 0191 203 5318
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
You can contact us by:
Phone: 0191 203 5318
We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 203 5318.
Technical information about this website’s accessibility
NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-compliance with the accessibility regulations
- Some images do not have a text alternative, so the information in them isn’t available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by January 2020.
- Some of our online forms are difficult to navigate using just a keyboard. This does not meet WCAG 2.1 success criterion 2.1.1 (Keyboard). We plan fix this issue by January 2020.
- Some links, headings and labels are not descriptive. This does not meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context) & 2.4.6 (Headings and Labels). We plan fix this issue by January 2020.
- Some errors are identified but not described in user text. Errors are not read as an alert to screen readers. This does not meet WCAG 2.1 success criterion 3.3.1 (Error Identification). We plan fix this issue by January 2020.
- The link focus colour does not meet WCAG 2.1 success criterion 1.4.3 Contrast (Minimum). We plan to fix all the raised issues by January 2020.
- CSV files downloaded as part of the application feature do not meet accessibility standards. This is because the structure of the data (numbers and text) is in plain text form. This will cause issues when using assistive technology. We suggest you open CSV files with a spreadsheet program such as Microsoft Excel. Free versions are also available.
- It’s not possible to navigate the website using speech recognition software. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages). We plan to fix this by January 2020.
Content that’s not within the scope of the accessibility regulations
How we tested this website
This website was tested on 12 September 2019 by the NHS Business Services Authority test and front end development team.
We tested our main website platform.
We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & Voice Over) and standards checklists.
These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.
Our service has also been accessibility audited by the Digital Accessibility Centre on 26 June 2018.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
This statement was prepared on 12 September 2019. It was last updated on 4 December 2019.