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Accessibility statement for Manage your service

This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is            

We know some parts of this website are not fully accessible:

  • On the login screens there is no way to skip the repeated content in the page header (a ‘skip to main content’ option).
  • On screens with declarations, navigation using a screen reader may be obstructed by the declaration box.
  • For keyboard only users, navigating the pharmacy/head office dashboard will be difficult as the section tabs are not highlighted to indicate which has focus.
  • Redundant links are contained on some screens.
  • Accessible Rich Internet Applications (ARIA) attributes have not been maximised throughout the application to enhance the use of assistive technology.
  • On some screens, multiple links have the same text (Edit).  This may confuse screen reader users as each link does not have unique descriptions.
  • It’s not possible to navigate the website using speech recognition software.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

You can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318

We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 0191 203 5318.

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • On the login screens there is no way to skip the repeated content in the page header (a ‘skip to main content’ option). This does not meet WCAG 2.1 success criterion 2.4.1 (bypass blocks). We plan to fix this by September 2020.
     
  • On screens with declarations, navigation using a screen reader may be obstructed by the declaration box. This does not meet WCAG 2.1 success criterion 2.4.1 (bypass blocks). We plan to fix this by September 2020.
     
  • When navigating the pharmacy/head office dashboard using a keyboard the section tabs are not highlighted to indicate which has focus. This does not meet WCAG 2.1 success criterion 2.4.7 (focus visible). We plan to fix this by September 2020.
     
  • On some screens, links within that screen do not have corresponding targets on that screen. This does not meet WCAG 2.1 success criterion 2.4.9 (link purpose). We plan to fix this by September 2020.
     
  • Redundant links are contained on some screens. This does not meet WCAG 2.1 success criterion 2.4.9 (link purpose). We plan to fix this by September 2020.
     
  • Accessible Rich Internet Applications (ARIA) attributes have not been maximised throughout the application to enhance the use of assistive technology. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to fix this by September 2020.
     
  • Certain screens have multiple links with the same text (Edit); these links should have more descriptive text. This does not meet WCAG 2.1 success criterion 2.4.9 (link purpose). We plan to fix this by September 2020.
     
  • It’s not possible to navigate the website using speech recognition software.This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages). We plan to fix this by December 2019.
     
  • The prescription images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).

Disproportionate burden

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal  in March 2020.

Content that’s not within the scope of the accessibility regulations

Not applicable

How we tested this website

This website was last tested on 13 September 2019 by the NHS Business Services Authority test and front end development team.

We tested our main website platform.

We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & Voice Over) and standards checklists.

These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance. 

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

This statement was prepared on 17 September 2019. It was last updated on 20 September 2019.