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Accessibility statement for MyFunding

This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • PDF documents aren’t fully accessible to screen reader software.
  • Microsoft Word documents aren’t fully accessible to screen reader software.
  • Some of our online forms are difficult to navigate using just a keyboard.
  • You cannot skip to the main content on every screen when using a screen reader.
  • It’s not possible to navigate the entire website using speech recognition software.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:

Email: nhsbsa.bursarycomplaints@nhs.net
Phone:  0300 330 1342

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, email nhsbsa.bursarycomplaints@nhs.net.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

You can contact us by:

Email: nhsbsa.bursarycomplaints@nhs.net
Phone:  0300 330 1342

We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 0300 330 1342.

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

The PDF Application forms held within the system and the Word documents created by the system are not accessible.

Non-compliance with the accessibility regulations

  • Some pages have issues with broken ARIA references. This does not meet WCAG 2.1 success criterion 1.3.1 (Info and Relationships). We plan to fix this by December 2019.
  • Some pages refresh or redirect without an adjustable time limit. This is for security reasons but does not meet WCAG 2.1 success criterion 2.2.1 (Timing Adjustable). We plan to fix this by September 2020.
  • Some pages have vague error suggestions when an error is created. This does not meet WCAG 2.1 success criterion 3.3.3 (Error Suggestion). We plan to fix this by December 2019.
  • Some pages have issues with sequential keyboard navigation. This does not meet WCAG 2.1 success criterion 2.4.3 (Focus Order). We plan to fix this by December 2019.
  • The feedback survey attached to the site does not meet accessibility standards. We plan to either fix or replace it with an accessible service by December 2019.

Navigation and accessing information

  • There’s no way to skip the repeated content in the page header on some pages (for example, a ‘skip to main content’ option). This does not meet WCAG 2.1 success criterion 2.4.1 (bypass blocks).
  • It’s not possible to navigate the entire website using speech recognition software.
  • This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages). We plan to fix this by December 2019.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Disproportionate burden

Not applicable

How we tested this website

This website was tested on 19 September 2019 by the NHS Business Services Authority test and front end development team.

We tested our main website platform.

We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & Voice Over) and standards checklists.

These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance. 

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

This statement was prepared on 19 September 2019. It was last updated on 19 September 2019.