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Accessibility statement for NHS Jobs – Applicants

This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts 
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The structure of all the pages throughout the NHS Jobs website may affect users using assistive technology.
  • Some screens within the NHS Jobs website are not accessible for users who use assistive technology. Users may be confused by the design and perform actions without being aware of full screen content.
  • The structure of the Customer Satisfaction (CSAT) survey pages may affect users using assistive technology.
  • It may not be possible to use the NHS Jobs website with speech recognition software.

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318

Find out about call charges.

These contact details are only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘contact us’ section of this document.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, you can contact us by:

Email: nhsbsa.accessibility@nhs.net
Phone: 0191 203 5318

Find out about call charges.

These contact details are only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘contact us’ section of this document.

We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 0191 203 5318.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

For all queries not accessibility-related, you can contact us by:

Email: nhsbsa.nhsjobsenquiries@nhs.net 

Technical information about this website’s accessibility

NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • The structure of all the pages throughout the NHS Jobs website may affect users using assistive technology. This is because some of the page content is not labelled in the body, main, header or footer sections of the page. This may lead to confusing or inaccurate screen reader output. This does not meet WCAG success criterion 1.3.1 (Info and Relationships). We plan to fix this by August 2020.
     
  • On some screens within the NHS Jobs website, the action buttons are displayed above the main content on the screens. This may mislead users who use a screen reader to take an action on the screen without being aware of the full screen content. This does not meet WCAG success criterion 1.3.1 (Info and Relationships). We plan to fix this by September 2020.
     
  • The structure of the Customer Satisfaction (CSAT) survey pages may affect users using assistive technology. This is because some of the page content is not set up correctly for accessibility devices, including the use of tables for the layout of some questions. This may lead to confusing or inaccurate screen reader output. This does not meet WCAG success criterion 1.3.1 (Info and Relationships). We plan to fix this by August 2020.
     
  • It may not be possible to use the NHS Jobs website with speech recognition software. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages). We plan to fix this by December 2020.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

How we tested this website

This website was tested on 8 July 2020 by the NHS Business Services Authority test and front-end development team. We tested our main website platform.

We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.

We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & Voice Over) and standards checklists.

These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance. 

What we’re doing to improve accessibility

We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.

Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.

This statement was prepared on 17 September 2019. It was last updated on 10 July 2020.