We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website are not fully accessible:
Screen reader users may face a slight challenge when encountering the ‘Service ID’ link. There is no associated text, therefore no context is given about what the Service ID is. However, this should not hinder the user’s payment journey.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:
Phone: 0191 203 5318
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Phone: 0191 203 5318
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
You can contact us by:
Phone: 0191 203 5318
We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 0191 203 5318.
Technical information about this website’s accessibility
NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-compliance with the accessibility regulations
- Link names are not accessible using a screen reader on a few of our webpages.This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 2.4.4 (Link Purpose (In Context)). We plan to fix this by September 2020.
- Corresponding labels are missing for some form controls on a few of our webpages. This does not meet WCAG 2.1 success criterion 3.3.2 (Labels or Instructions). We plan to fix this by September 2020.
- Corresponding labels are missing for some form controls on some of the GOV.UK Pay webpages (third party payment gateway).This does not meet WCAG 2.1 success criterion 3.3.2 (Labels or Instructions). We plan to fix this by September 2020.
Content that’s not within the scope of the accessibility regulations
How we tested this website
This website was last tested on 16 September 2019 by the NHS Business Services Authority test and front end development team.
We tested our main website platform.
Our approach within the NHS Business Services Authority is to accessibility test all website screens to meet ‘AA’ WCAG 2.1 standards.
We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & VoiceOver) and standards checklists.
These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.
This website was also accessibility audited by the Digital Accessibility Centre on 13 February 2019.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
This statement was prepared on 16 September 2019. It was last updated on 20 September 2019.