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Friends and family test

The friends and family test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

However submission of FFT data collection for NHS England and Improvement has been temporarily suspended due to the pressures of coronavirus.

NHS England dental practices will not be required to submit data or keep a count of responses collected during the suspension. 

NHS England FFT has published a set of Frequently Asked Questions on the NHS England and NHS Improvement website on what to do during the response to this emergency. 

Monthly updates

You can receive monthly FFT updates from NHS England and NHS Improvement by email.

To join the 'FFT Update' mailing list, email NHS England and NHS Improvement at: england.insight-queries@nhs.net.

For more general information, you can also ask to join the 'Insight Update' mailing list at: england.insight-queries@nhs.net.