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Paper Health Record Digitisation Project - user story

Background and aim

The aim of the project was to scan the records held within the Cumbria, Northumberland, Tyne, and Wear (CNTW) Trust’s two record libraries to allow them to be available electronically. This would provide clinical services with easy and quick access to the correct records and enable safe qualitative care and treatment of our service users.

By digitising the paper records and making them available via CNTW's electronic record system, we helped equip their clinical workforce with access to historic information that would inform robust clinical decision making.

In addition to improving patient safety and care, the aim of digitalisation would improve service efficiency and support CNTW environmental objectives. 

What we did

The Trust Record’s Department and NHSBSA worked together to establish a comprehensive set of requirements and scanning specifications, in accordance with BSI scanning standards, to enable the project to progress.

NHSBSA provided a supportive and professional service throughout the project with excellent communication between teams.


The CTNW trust said:

"NHSBSA understood the importance of our work and were able to accommodate the Trust’s needs within tight time constraints whilst still delivering a high-quality service and end product. This was extremely appreciated by the Records Department and Clinical Teams within the Trust. NHSBSA have provided an excellent service where no problem was too great to overcome, the quality of the scanned images were to our set specification with images being delivered promptly. We highly recommend NHSBSA for future projects."