Pharmacies must have a premises specific shared NHSmail mailbox. Do not register to provide the service until you have such a mailbox.
A premises specific NHSmail shared mailbox is one which clearly relates to a single pharmacy premises, and which appropriate staff members can access using their own NHSmail address and individual password. This is not a premises mailbox which is shared by staff members where there is one shared login and password, and which would not be secure under the information governance requirements.
A premises specific shared mailbox allows NHS 111 to send a referral containing confidential patient information to a pharmacy and allows authorised members of staff to open that email without the sharing of passwords. Sharing passwords for NHSmail accounts is a breach of Information Governance.
A personal NHSmail account can not be used for the service, and any registration that uses a personal NHSmail address will be removed.
Some pharmacies have previously been issued with premises NHSmail accounts which are not shared NHSmail mailboxes. These can be identified if the only way to allow multiple staff access to that email account is by sharing the password. Please do NOT proceed to register to provide the service if this is the type of mailbox you have, but wait until you have a premises specific shared NHSmail mailbox.
A requirement for being provided with the premises specific shared NHSmail mailbox is that the pharmacy is meeting its requirements of their terms of service in relation to an information governance programme.
Locum pharmacists will be able to access shared NHSmail mailboxes, but will require their personal NHSmail address to be linked to each shared mailbox. Details of how to do this will be provided when the mailbox is set-up.