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Electronic repeat dispensing (eRD)

Benefits of eRD

Benefits include:

  • GP practice use of eRD reduces the volume of paper and GP signing time (one digital signature per batch) over repeat prescribing
  • a reduction in workload in re-signing requested repeat prescriptions
  • a reduction in the amount of requests/queries coming into the practice
  • cancellation at any point during the regime at item or at prescription level
  • a reduction in medicines waste
  • 80% of all repeats could be replaced with eRD

Identifying suitable patients for eRD

Any patient suitable for a repeat prescription could be suitable for electronic repeat dispensing. This includes, but is not limited to, patients:

  • on stable therapy
  • with long term conditions
  • on multiple therapies
  • that can appropriately self-manage seasonal conditions

To support GP Practices in maximising the benefits of EPS and eRD, we can provide NHS numbers of patients who are potentially suitable for eRD, to request this information the following form should be completed and returned to

Please note this data can only be requested by a clinician registered at the practice.

eRD Data Requests Overview (Word: 272KB)

eRD Request Form (PDF: 255KB)



eRD Patient Flyer (PDF: 1MB)

An A5 flyer suitable for local printing.

If you are a GP Practice, Dentist, Optician or Pharmacy you can place an order via Primary Care Support England (PCSE) via orders.

If you do not work in one of the above but are for example a trust, CCG or local authority, you can order via PCSE on

Waiting Room Slides (Powerpoint: 96KB)This content can be used individually or as a series of slides.

Wessex AHSN eRD Handbook (PDF: 248KB)A ‘quick reference guide’ to help resolve common problems and make the most of the eRD service.


This video was produced in collaboration with NHS Digital. It was created primarily for pharmacies to explain the high level process behind eRD.

We'd love to hear your feedback on the video, so please get in touch at with your comments or suggestions.

Watch this video for information about eRD.

Download the video transcript.




Wessex AHSN has developed a series of short films and animations to help GPs, Pharmacists and the public with utilising the electronic repeat dispensing service, and its benefits. To watch these short films and see how electronic repeat dispensing can help visit:

Case study from Wessex AHSN

Much of the research about electronic repeat dispensing (eRD) was undertaken over 15 years ago when the service was paper based and before the Electronic Prescription Service (EPS). In 2015, Wessex AHSN tried to engage practices in their work to adopt eRD at scale, but it became clear that they needed up to date evaluation of the potential efficiencies for general practice. The NHS Business Service Authority (NHSBSA) were able to give Wessex AHSN a valuable snapshot of local, real and up to date benefits of introducing eRD. The data collected and the calculations in this report resonated with GPs and there are a number of practices who have gone on to implement eRD successfully and realise those time savings. This work is increasingly important as general practice struggles to cope with the demands placed on it, not least of which is the growing volume of repeat prescriptions.

Electronic prescription service (EPS) utilisation dashboard

An ePACT2 dashboard to support local interventions to drive the growth of EPS use

Read more