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Manage your service (formerly Manage your Submission)

We handle over 1 billion prescription items every year.

Our new ‘Manage your service’ application offers an online alternative to the current paper-based process. 

The service will go into live private beta on Tuesday 25 September 2018. We’re testing it with 88 community pharmacies. This allows us to identify and fix any issues before launching the service.

What our aims are

The amount of electronic prescriptions has been increasing, and we’ve been working on digitising:

  • pharmacy prescription submission forms
  • referred back items processes

These processes use a lot of resource and our aim is to:

  • provide a secure online alternative to the current paper based submission of the FP34C
  • reduce the number of disallowed and unpaid items
  • save time for pharmacies while reducing our operating costs
  • efficiently improve prescription pricing

Pharmacy staff spend a lot of time processing ‘end of month’ claims, and we want to reduce their workload where we can. 

This will create savings that we can reinvest in frontline patient care

How this will affect your pharmacy

Once our new service has launched, you’ll be able to complete your end of month submission online.

This means:

  • there’ll be less room for error in the submission process
  • you’ll be able to view all your past submissions in one place
  • you’ll be able to manage your submissions more easily
  • verifying your prescriptions after processing and payment will be much easier

You’ll still need to send your paper prescriptions to us as normal.

Quality Payment Scheme

Following on from the publication of NHS England’s guidance for the Quality Payments Scheme February 2019 review point; you’ll able to claim for a quality payment via Manage Your Service.

Manage Your Service provides added benefits over the SNAP survey tool. This includes the ability to provide you; at the time of making your declaration, with confirmation that your pharmacy has been assessed against national datasets as either meeting or not meeting the gateway criteria. This means if you have not met the five gateway criteria, you have the opportunity to take corrective action before you make your declaration.

Manage Your Service access authorisation

To register your pharmacies and authorise access for individuals for Manage Your Service, you must be the Business Owner, Director or an Individual previously verified via the NHS BSA Information Services Portal (ISP) registration process and need to complete the Manage Your Service Access Authorisation form (Word 244KB).

Once NHSBSA has received your completed Access Authorisation form, we will start the process of creating accounts for your users. As part of this process, they will receive an email from Microsoft Invitations inviting them to access applications in the NHS Business Service Authority organization using two factor authentication.  The Manage Your Service Two Factor Authentication Access Guide (PDF 1.02MB) is available to help with this process.

If you’d like more information about Manage Your Service, contact us at