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Medicines use review (MUR) and new medicine services (NMS) quarterly submission

Medicines Use Review (MUR) and New Medicine Service (NMS) are advanced services within the Community Pharmacy Contractual Framework (CPCF).

The Pharmaceutical Services (Advanced and Enhanced Services) (England) (Amendment) Directions 2020 (PDF: 89KB) include amendments to Medicine Use Review  - as per the Community Pharmacy Contractual Framework 2019/20 to 2023/24 agreement (PDF: 196KB):

  • Between 1 April 2020 to 30 June 2020, 70% of any MURs undertaken must be within the constraints of the target groups of patients taking high-risk medicines and discharge MURs.
  • From 1 July 2020 to 31 March 2021, 70% of any MURs undertaken must be constrained to the target group of patients taking high-risk medicines (paragraph 1 of Schedule 1 to the principal Directions).

It also includes amendments to Enhanced services: provided by pharmacy contractors only – allowing for an emergency supply enhanced service to be commissioned locally in the case of a pandemic or imminent pandemic or disease that is of serious risk to health.

Pharmacy contractors providing the MUR and the NMS services are required by the 'Pharmaceutical Services (Advanced and Enhanced services) (England)' directions 2013 to maintain records of the consultations.

When requested, pharmacy contractors must provide information on the MUR and NMS interventions undertaken in the previous quarter to NHS England.

NHS England has requested that this data is provided on an on-going basis. Pharmacies must complete the nationally agreed electronic reporting template with details of the MUR / NMS conducted in that quarter, using data collated from pharmacy records.

The completed electronic reporting templates used to be emailed to the pharmacy contractors’ local NHS England team.

We now administer the collection of MUR and NMS information from pharmacy contractors on behalf of NHS England.

Pharmacy contractors need to submit their quarterly MUR and NMS data to us, rather than emailing the report to their local NHS England team.

If a contractor normally provides MURs or NMS, but does not do so in a specific quarter, there is no requirement for the contractor to submit a 'nil-return' submission of data to us

Pharmacy contractors must submit their MUR and NMS quarterly information to us within 10 working days from the last day of the quarter the data refers to (last day of June, September, December and March).

Submitting your quarterly MUR / NMS data

You can submit your quarterly MUR and NMS data to us by either:

  • the online forms
  • the electronic reporting templates

A separate submission is required for both MUR and NMS activity if both have been undertaken during the reporting quarter.

For the submission of quarterly data for a single, or a small number of pharmacies, we recommend that you use the online forms.

The online forms only permit the submission of data for a single pharmacy at a time.

If the submission is to be made for multiple pharmacies we recommend using the electronic reporting template where data for multiple accounts can be added to a single template.

If you're contacted by your NHS England local team regarding non-submission of your MUR and NMS data, but you've received an email submission receipt from our systems, there might have been a technical issue with the uploading of your data.

In this instance please contact us by email:

Online forms

You can access the:

MUR form
NMS form

You should:

  • enter and submit all of the required information that you would have entered into the reporting templates that were previously submitted to your NHS England local team
  • enter your OCS code, which can be found on your submission document and on your schedule of payments) in uppercase as lowercase and incorrect codes will not be accepted
  • complete all fields, leaving no blanks

Once complete, your submission will be automatically uploaded into our system.

If you have any issues with your submission, contact us by email:

Electronic Reporting Template

Download and complete the electronic reporting template.

Only the templates we provide can be used:

MUR electronic reporting template (for submission to NHSBSA) (Excel: 20KB)NMS electronic reporting template (for submission to NHSBSA) (Excel: 15KB)

The templates are protected so that columns cannot be added or removed.

Complete all of the fields and information required. Any anomalies could cause your submission to fail.

You should submit the completed spreadsheet template using the Information Services Portal if you're a registered user.

If you have not registered for access to the Information Services Portal, contact us by:
Telephone: 0191 2035050

Find out about call charges.


If you do not have access to Microsoft Excel, these files can be opened by downloading and installing 'free to download' software, for example 'LibreOffice'. 

Information on how to download the LibreOffice software can be found in the guidance we've provided

If using 'free to download' Software, you can download and continue to use the .xlsx file we've provided.

You should:

  • save as .xlsx if prompted
  • select ‘save as’ from the menu and save as .xlsx format if the file has been saved in a different format

Your completed spreadsheet cannot be submitted in any other format and submissions of other file types will fail.